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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Mon, 20 Jan 2025 19:51:11 +0300
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Date: Mon, 20 Jan 2025 16:50:27 +0000 (UTC)
From: BrightTALK <monday.reply@brighttalk.com>
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Message-ID: <lGnKVkjwQVO0lkSIil2Edw@geopod-ismtpd-canary-0>
Subject: Weekly update: Maximizing ROI in Service and Support through
 Continuous Improvement
To: lucy@adeyotconsult.com

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						<td align=3D"left" style=3D"padding: 8px 0px 8px 0px; vertical-align:=
 middle; font-size: 11px; color: #4F4F4F">Hi Lucy,<br />
						Here is what to look out for on BrightTALK this week.</td>
						
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<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"=
 style=3D"line-height: 1.2em; font-family: 'Helvetica Neue', Helvetica, Ari=
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FFFF; margin-top: 5px; margin-bottom: 5px;" width=3D"650">
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serif; font-size: 12px;">
									<table>
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												<td><table border=3D"0" cellspacing=
=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 1px 0;"><tbody><t=
r><td width=3D"100" height=3D"4" style=3D"mso-line-height-rule:exactly; lin=
e-height:20px;"><p> </p></td></tr></tbody></table><br><table border=3D"0" c=
ellspacing=3D"0" cellpadding=3D"0" width=3D"100%" align=3D"center" style=3D=
"line-height: 1.2em; font-family: Helvetica Neue, Helvetica, Arial, sans-se=
rif; border-spacing: 0px; font-size: 100%; background-color: #FFFFFF; borde=
r-bottom: 1px solid #ccc; margin-top: 0; margin-bottom: 20px; padding: 18px=
 0px 18px 0px; border-collapse: separate; dispay: block"><tbody><tr><td ali=
gn=3D"center" style=3D"font-size: 20px; color: #4F4F4F">From the IT Service=
 Management community</td></tr></tbody></table><table border=3D"0" cellspac=
ing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbod=
y><tr><td width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetic=
a,sans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/c=
lick?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbs0W9Is73pVMQ7=
xCaJaYpfsC7HupJ6bt00DR6rpOi8cVCU-2F3R3dRe-2B71vvzeMTzHHvcP1gE8W420v7VsPM3Ua=
pbOf1Lfv4XKmIxDzw9L9KJfbT6sCSJToUtErbunBBqJr86uDMkP2RpfRze0Bi-2BNsqYJQZIinD=
kd2nHdJlUTgk-2FGA7Xx-2F70g-2FfI6CP9dTlnf2Bp5lnyKQh-2BjsK3YZt5Hg4C4lib_mAGKE=
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0iJ2zSFTt1txiGhJQw-2FOlLWzoFto4K0oscAQFMdxuXPqp-2BCRtrFVouklESsVMXRlfUBFGbx=
vdYfRQ3X3aXM4-2BFsImH8K-2BvaLvvNA8kbi2oQUQ8Bq-2FHIoym0-2FyVahAAQY01J8iiSi6A=
QcxHrH0BNspTui6vQ7kKV5vH-2BB1SvdjbhwU4BJps7BDZeGd596-2FdLZNbbVGVg-3D-3D" da=
ta-linktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75px;w=
idth:100px" src=3D"https://www.brighttalk.com/cdn/ams/ireland/images/commun=
ication/623262/image_1021122.jpg?width=3D100" alt=3D"Maximizing ROI in Serv=
ice and Support through Continuous Improvement"/></a></td><td width=3D"490"=
 valign=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans=
-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?u=
pn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbs0W9Is73pVMQ7xCaJaY=
pfsC7HupJ6bt00DR6rpOi8cVCU-2F3R3dRe-2B71vvzeMTzHHvcP1gE8W420v7VsPM3UapbOf1L=
fv4XKmIxDzw9L9KJfbT6sCSJToUtErbunBBqJr86uDMkP2RpfRze0Bi-2BNsqYJQZIinDkd2nHd=
JlUTgk-2FGA7Xx-2F70g-2FfI6CP9dTlnf2Bp5lnyKQh-2BjsK3YZt5Hg4CyMMA_mAGKExeUP7-=
2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2=
Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2JvCkaGPVoHW-2B8jySPnOE00iJ2zS=
Pl8OTz3CFXgvQR4qZQD0nnSqAWAMrz-2FooSZUY0kh3pAMmaKmv6S9u25F543wIya51PSTlHQJ9=
mW2jJcXjcvzi7TYmsHa4-2BOVvDJ2IfEkxDxUB82GDy0Yk9VyLk4CQs9O1BFxslTdCxmh3PYeOp=
HE58WRwmb65I9IhcOxtFN6ltc0-2FmjCego41BHEN4zKXpdRA-3D-3D" style=3D"color: #2=
27700; text-decoration: none !important" data-linktype=3D"title"><span styl=
e=3D"font-size: 16px;-webkit-hyphens: auto;-moz-hyphens: auto;-ms-hyphens: =
auto;hyphens: auto;-ms-word-break: break-all;word-break: break-all;word-bre=
ak: break-word;">Maximizing ROI in Service and Support through Continuous I=
mprovement</span></a><br/>Jeff Rumburg, Managing Partner at MetricNet<br><b=
r>Jan 16 2025 |  70 mins</td></tr></tbody></table><br/><br/><br/><table bor=
der=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"paddi=
ng: 10px 0;"><tbody><tr><td width=3D"100" valign=3D"top" style=3D"font-fami=
ly: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://links.b=
righttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9=
rFdMbuCQXDjDuxxj7JHBMa0nxrGjWt1jH3e-2FYk8nYY6uyGxTua8HfUB0uc6ATgX6gg-2Bf1xQ=
50HhDj4fLaLzECVS045jGUWvdg0p6L-2FzNz7G10m6WAt2wAMJPl-2BX8AXBPQ4BQtfbZuSjnXo=
oU3wt6kNK8v51ev-2FyWE3QtPjI-2FX-2Bi2Ej3EofPA40AT-2BJ-2FxOFa4LIMSwkXhvICQaXB=
zL93ZUNRNcpGNcij_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJ=
ZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2J=
vCkaGPVoHW-2B8jySPnOE00iJ2zSMKP25FJvHAlc5WO062IvDxxWtrdAZkDcUGCrC8HJSB4jau-=
2BJWuXQZv4EmCqBOxfLhyedbVnDojAe0i8HJ99pCOA3MaLioe-2F7QAUw5j3fEKK7sAT9LdbYVS=
t1ai-2FmfE58BdSeS8kBqSH6jAZHPUBlDo1rHfdV7sO8jPcAym7HfWrx5cXp3P6K2US19rf0Aoj=
jQ-3D-3D" data-linktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;h=
eight:75px;width:100px" src=3D"https://www.brighttalk.com/cdn/ams/californi=
a/images/communication/631893/image_1016114.png?width=3D100" alt=3D"Using L=
oadMaster to Fortify Applications and APIs"/></a></td><td width=3D"490" val=
ign=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-ser=
if; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=
=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuCQXDjDuxxj7JHBMa0nxr=
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7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmV=
l2Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2JvCkaGPVoHW-2B8jySPnOE00iJ2=
zSOUVb8tc-2B8KGkHzT2BJb6hDM87PrLuCLS4SytYd-2BN-2FV8-2BzamOpJBLjvKXmbATObcFX=
fRrCqAXelgopamppoLmC-2B1hpq1hPKdYp-2Fpsc-2FFWU5JR-2B0F6C0sc4-2FU82ZKft2dZGe=
WEEAMGkl2mLtblkE-2BePu-2BoCdPCZxmm7xaz5KiSRsGIaOw9c-2B4oNHsmh9Qi0nJow-3D-3D=
" style=3D"color: #227700; text-decoration: none !important" data-linktype=
=3D"title"><span style=3D"font-size: 16px">Using LoadMaster to Fortify Appl=
ications and APIs</span></a><br/>Kurt Jung<br><br><br>Jan 16 2025 |  47 min=
s</td></tr></tbody></table><br/><br/><br/><table border=3D"0" cellspacing=
=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbody><=
tr><td width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetica,s=
ans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/clic=
k?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbvoLSdlRLtj8Z84mY=
P2WY9B9gisAh4NZ9vg9KD4IWMPg2J6o5AKZ1o2gmUppep2MJIspIF6BTmouh9zsr1PnxyUtQGG8=
QSF6rAO5F8oHxKXQ0D5Ixjge8D4RJoBZHywPAI7Q7KfNXNkT4Iooy4KEeQ-2FMQBC7VcvkBW4-2=
BapNbCR8RqMer0yJDATLXC-2FnzSzF61KOeq5DyEeLV9VYHV5DofWW9RnL_mAGKExeUP7-2BmX9=
hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x=
-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2JvCkaGPVoHW-2B8jySPnOE00iJ2zSBZ36e=
L2xpijAIpeHbTYSxT0JY2-2F29UlFnWcvvWr0rgSjLucLbBvfM-2FgfWq6PStoEtDVF9DAZFKiY=
JZ1CmSEOZFHAUP51zVkfqEcf4EdGsS-2FQsa9YYIPpK4G9h4JSykg6f-2BKVuIja4cioE-2FlkP=
FuKAJUvpFxQFDJx-2FmdMJAQUHSP3-2B0wVpydDf-2FHunWIXgQ82g-3D-3D" data-linktype=
=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75px;width:100px"=
 src=3D"https://www.brighttalk.com/cdn/ams/ireland/images/communication/632=
991/image_1021030.jpg?width=3D100" alt=3D"Operationalising the Risk Operati=
ons Centre"/></a></td><td width=3D"490" valign=3D"top" style=3D"padding: 0 =
10px; font-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D=
"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9=
Lcs2f7rN6LJtpU9rFdMbvoLSdlRLtj8Z84mYP2WY9B9gisAh4NZ9vg9KD4IWMPg2J6o5AKZ1o2g=
mUppep2MJIspIF6BTmouh9zsr1PnxyUtQGG8QSF6rAO5F8oHxKXQ0D5Ixjge8D4RJoBZHywPAI7=
Q7KfNXNkT4Iooy4KEeQ-2FMQBC7VcvkBW4-2BapNbCR8RqMer0yJDATLXC-2FnzSzF61KOeq5Dy=
EeLV9VYHV5DofWW_mtm_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAM=
iHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2=
B2JvCkaGPVoHW-2B8jySPnOE00iJ2zSJGBWFMPY-2BHG9VDi1gUVFMLrH3eH4MJks4tbVJH5KSb=
uF2hsgct8bgnQ-2BojcP7dj8c2MBSYPyudLSGU2iPN-2F1nbXbnFcbb56uWABTzq0ILCX9QyE3A=
odAdlvku-2BOJ4WH1JrY1DK3QIKGffE7hegaZMx8MBQK3iJ2x4xLLWS186GmkVLQrupNJ02zMu6=
CARWY5A-3D-3D" style=3D"color: #227700; text-decoration: none !important" d=
ata-linktype=3D"title"><span style=3D"font-size: 16px">Operationalising the=
 Risk Operations Centre</span></a><br/>Richard Sorosina and Ivan Milenkovic=
<br><br><br>Jan 16 2025 |  50 mins</td></tr></tbody></table><br/><br/><br/>=
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" styl=
e=3D"padding: 10px 0;"><tbody><tr><td width=3D"100" valign=3D"top" style=3D=
"font-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http=
://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f=
7rN6LJtpU9rFdMbvhxR6mofNDrnt2XjAB1tddyzbP1rFKA9ZiGOoEPRbwy4N7yFdNdV4m4PBpud=
PuhDCsxOLApKYBw5byO-2FFzKrVTOX9TBBrkUmwevZZlovEB-2FXJXJQlM3OFcss4l71voRHj5G=
yFooL31xNYzIgiwSC7Yws0RnhX7Ua3H4Cv3BwvkexARqmvYUpjG9guRPRfTY9hxC0dfJa02sUdg=
QXVSnWTS8ijU_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSy=
t4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2JvCka=
GPVoHW-2B8jySPnOE00iJ2zSMoTjyMF01FJ67bATrRnVsAjquJ7IS0RDKoiAgZF33TSkrnMVwie=
bZ-2BC6xszauEtOYC7ab4EPF97T8WXlpnzeXaFV2GooHca2m5SNZ9PaYcUgos46BRg6JcMqXOYx=
2ZHa1M0u0WlFVY9ZM2CdzIrHuslTWpEqk3XiXZ0CRHRewHJnteF8OAW03-2BadfyHVLnFlQ-3D-=
3D" data-linktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:=
75px;width:100px" src=3D"https://www.brighttalk.com/cdn/ams/california/imag=
es/communication/633223/image_1019051.jpg?width=3D100" alt=3D"Transforming =
enterprise IT with AI - Part 2"/></a></td><td width=3D"490" valign=3D"top" =
style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-serif; font-siz=
e: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j=
6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbvhxR6mofNDrnt2XjAB1tddyzbP1rFKA9ZiG=
OoEPRbwy4N7yFdNdV4m4PBpudPuhDCsxOLApKYBw5byO-2FFzKrVTOX9TBBrkUmwevZZlovEB-2=
FXJXJQlM3OFcss4l71voRHj5GyFooL31xNYzIgiwSC7Yws0RnhX7Ua3H4Cv3BwvkexARqmvYUpj=
G9guRPRfTY9hxC0dfJa02sUdgQXVSnWTSsXy3_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbES=
Im2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8g=
vvKr3sTDHZ-2FORn-2B2JvCkaGPVoHW-2B8jySPnOE00iJ2zSAFQ1f0Vkn7PbuHR-2BK5uen0Tp=
BiDWT9l-2B8JLo7iA11SMoAl6lVSkxfIBGoQz-2FHCeaIOOCV1EPAtSbXmEQ-2BhPo-2BVKwGjW=
QI7iygbp5WNHVrpB8cUY0j-2FBwNhxVDBcK0AOew5NLNjFUfxP3YTjHExzH8ZCURILA7nzLGx67=
3R8UfzYm7GNoPHTE6iLmnZEgZ7V6A-3D-3D" style=3D"color: #227700; text-decorati=
on: none !important" data-linktype=3D"title"><span style=3D"font-size: 16px=
">Transforming enterprise IT with AI - Part 2</span></a><br/>Monika Bhave, =
Group Product Manager | VS Joshi, Head of Product Marketing, Digitate<br><b=
r><br>Jan 15 2025 |  55 mins</td></tr></tbody></table><br/><br/><br/><table=
 border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"p=
adding: 10px 0;"><tbody><tr><td width=3D"100" valign=3D"top" style=3D"font-=
family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://lin=
ks.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJ=
tpU9rFdMbvoLSdlRLtj8Z84mYP2WY9BDEiJ66QKLc5wrKLYot65fGABDMtvYmB97ebjDL0G5cET=
jHq0B-2FEUKcn5z9wjXEL72rGgjEdksaO5rjbwvVdMex-2BEgDiIyTtPxPQ8-2FqVPcDLgOt1Pp=
t-2FUJl-2Bxi1Iw1OgAqPvno7OJPq5ywdAoki2akIeTwqy6QbW1st6ulVY3td7k3ZX24Kf-2Bdb=
JIZfXHdVuiWFs5_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZa=
Syt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gvvKr3sTDHZ-2FORn-2B2JvC=
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nt-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://=
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: auto;-moz-hyphens: auto;-ms-hyphens: auto;hyphens: auto;-ms-word-break: b=
reak-all;word-break: break-all;word-break: break-word;">Simplifying PCI 4.0=
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Lavish Jhamb, Senior Product Manager, Qualys and Stuart Hinson, Cyber Secur=
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Gifari Industries - BD Cyber Security Team