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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Wed, 03 Dec 2025 12:42:37 -0500
Date: Wed, 3 Dec 2025 11:28:01 -0600 (CST)
From: Team Zendesk <team@zendesk.com>
Reply-To: team@zendesk.com
To: lucy@adeyotconsult.com
Message-ID: <1106819304.491901497.1764782881916@abmktmail-batch1k.marketo.org>
Subject: Level Up Your CX & Discover the Latest from Zendesk this December
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sdCwcaDUyGxuW11Xp6b1GZ8pV8MYzB0nMz_tuj2g9JLl6TJo1NCpYeP7ybGwBdl71XtaYBeVAAf=
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December'25 Zendesk Roundup

Start a free trial <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc1ibvA=
enTUPRGUZ65b_1q-A2ntdxdZiJfpPOaM5GBwNC2aUxV6rXLOP-xLCF6hkovDM=3D>
You=E2=80=99re invited to the Zendesk 2026 Countdown Challenge, a daily, in=
teractive contest designed for customer service and employee experience lea=
ders. It runs throughout December.
=20
Each day, you=E2=80=99ll answer fun, insightful questions showcasing Zendes=
k=E2=80=99s AI-driven solutions and innovative support strategies - with a =
chance to win exciting daily prizes!
Play now <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc-mwJvTF3frBmGtF=
yyYS-NbKuwcos-kMxi54mMfL1IEALZGsZqUwyO_ij__CsHBsQD8=3D>
What's new in Zendesk
Check out our latest=C2=A0Product Spotlight, fresh from ZAIS 2025 and packe=
d with AI-powered innovations.=20

Explore 9 demos showing how the Zendesk Resolution Platform connects every =
part of the service experience:

=09- Action Builder =E2=80=93 Connect and automate workflows across systems
=09- App Builder =E2=80=93 Build custom apps without code
=09- Auto Assist Instructions =E2=80=93 Guide agents step-by-step
=09- Voice QA =E2=80=93 Analyze calls for sentiment and quality
=09- Copilot for Voice =E2=80=93 Give agents AI-powered guidance during cal=
ls
=09- Service Catalog =E2=80=93 A central hub for employee requests
=09- Real-Time Monitoring =E2=80=93 Track performance as it happens
=09- Real-Time QA =E2=80=93 Improve support quality before issues escalate
=09- Approvals =E2=80=93 Streamline compliance with built-in workflows
Learn more on Youtube <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc0l=
1Suz9D_EMcU46edDwg5C8ZD8IdbMPqG0OQlTx1aoHY2obcwe2tLuhyVM5XA_EHPY=3D>
To see all of our latest product updates, visit our What's new <https://tea=
m.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsdEqt6FhQ7KrUm1A0gH0mz_sVdmcy85tuqbb1k=
UxiJ4Vrr0bq6ZaYewQkIEbfTXZM7vU=3D>=C2=A0page.
What's next in CX: CX Trends
Zendesk presents CX Trends 2026, featuring the five trends that will redefi=
ne the future of customer experience. Discover how contextual intelligence =
is making interactions more human and effective.
Download the report <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc39O7=
5MMXckqqeqDpCzbsSoZOojXG_BI75yh9_H0f51_4MJu7-DZb6L4cObB5cQsgg4=3D>
Watch On Demand: See our latest webinars
- Manufacturing AI Blueprint: 3 Strategies to Reduce Complexity=C2=A0
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc2sywd=
-NWOO9ir_Kdrx-ck9q2-lZqsjfi6H45woDp6AXhaFf7Jajid2q22BCF_NYCs8=3D>

=09- Transform, Don=E2=80=99t Replace: How HR Uses AI to Supercharge Organi=
zations
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc14ksA=
DeDMt8J1rG0hcZfV7B8uNtwtYIB_ESp0cSbMi6e2aM7JPk16d0fIJPO6iBYMI=3D>
=09- Pure Insurance:=C2=A0A blueprint to scale employee service across IT a=
nd HR
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsdFWrSI=
EuYgH4y_2EB96IDZr8gVRtSMShtll9cyHUXYC-BN_R-ByWYyOZiw35l0S3BKg=3D>
Newsroom
Zendesk named a Leader
Built for real resolutions, not deflections. Zendesk, recognized as a leade=
r in the 2025 Gartner=C2=AE Magic Quadrant=E2=84=A2 for CRM Customer Engage=
ment Center, delivers the only AI-first service platform trusted by 100,000=
+ customers worldwide.
Get the report <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsdIY1NHNJuE=
DKMva9PRL5V2XT3kPU192cSHb7NPj3RDbA3Hu2DvI_2smguL75auNCNnM=3D>
Recognized by AWS for excellence in AI-powered CX
We=E2=80=99re proud to be named the Global AWS Customer Experience Partner =
of the Year, honoring our shared commitment to transforming CX.

Together, Zendesk and AWS are powering the future of service by combining i=
nnovation, scale, and reliability across every channel.
Read more <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpscx6Gawm_qNgz6eR=
AAWDL4Y-b2V9erICaHLwFT5XOuCt78_6G9dIAQIab_MZFhY37_SA=3D>
Events to help you learn, lead, and scale
Level up fast with live webinars, hands-on trainings, and user groups=E2=80=
=94plus on-demand sessions you can watch anytime. There=E2=80=99s always so=
mething available to help you upskill your team.
See what=E2=80=99s coming up  <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAG=
ehDpscx1LzF8bv6JEKFzIUKd7MjtqF8EXTP8MBFU0cmTJzmkbiQt8ko_-MBI2tOrE32k1SYI=3D=
>
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<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc1X25mERywuZ87YWwPfrUKs7o=
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a>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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d: #FFFFFF;">=20
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<tbody>=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
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eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd75ee21bb-02c5-4e92-88b=
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t: 16px;">=20
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"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc1X25mERywuZ87YWwPfrUKs7o=
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ne; color: #000000;" target=3D"_blank"
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eight: 1px;">&nbsp;</td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"slksdkdffb35b0-8519-48e8-a022-3a6a79e678d5">=20
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
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<tbody>=20
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<td style=3D"font-size: 44px; line-height: 48px; text-align: left; padding:=
  30px 0 0px 0; font-weight: 600; color: #11110D;" class=3D"mpad mktoText h=
eadlines" id=3D"kdjg56h19a612ee0-216c-42e3-b55e-e3594fdb8f0a">=20
<div>
 What's new in Zendesk=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"slkgsdg23cda0c1-8f08-4a71-a775-ce651144fa91">=20
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
<tr>=20
<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
<tbody>=20
<tr>=20
<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd49363605-c1c6-4149-b07=
8-b3c358c70173"><p>Check out our latest<strong>&nbsp;Product Spotlight</str=
ong>, fresh from ZAIS 2025 and <strong>packed with AI-powered innovations</=
strong>. <br><br>Explore 9 demos showing how the <strong>Zendesk Resolution=
 Platform</strong> connects every part of the service experience:</p>=20
<div>=20
<ul>=20
<li><strong>Action Builder</strong> =E2=80=93 Connect and automate workflow=
s across systems</li>=20
<li><strong>App Builder</strong> =E2=80=93 Build custom apps without code</=
li>=20
<li><strong>Auto Assist Instructions</strong> =E2=80=93 Guide agents step-b=
y-step</li>=20
<li><strong>Voice QA</strong> =E2=80=93 Analyze calls for sentiment and qua=
lity</li>=20
<li><strong>Copilot for Voice</strong> =E2=80=93 Give agents AI-powered gui=
dance during calls</li>=20
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equests</li>=20
<li><strong>Real-Time Monitoring</strong> =E2=80=93 Track performance as it=
 happens</li>=20
<li><strong>Real-Time QA</strong> =E2=80=93 Improve support quality before =
issues escalate</li>=20
<li><strong>Approvals</strong> =E2=80=93 Streamline compliance with built-i=
n workflows</li>=20
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<table role=3D"presentation" style=3D"width:650px; border-rad" width=3D"650=
" border=3D"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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<table role=3D"presentation" border=3D"0" align=3D"left" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"float: center;" width=3D"False">=20
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<td align=3D"center" class=3D"cta mktoText" id=3D"skdogkslgd4c03a1cf-1a72-4=
c8f-be87-6d04ee5cf690" style=3D"border: 0px solid #D1F470; background-color=
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dding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heigh=
t: 16px;">=20
<div>=20
<span style=3D"color: #000000;"><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpscweKtq6xKlXUV6HNV56JSCPyS=
i9mcfLtVcbWRKpQaYAq6ZEKn5U5EmTJC6mQIgAnaRk=3D" style=3D"text-decoration: no=
ne; color: #000000;" target=3D"_blank"
>Learn more on Youtube</a></span>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdge589e096-2c37-434d-93e9-c870018b0fb7">=20
<tbody>=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
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<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
<tbody>=20
<tr>=20
<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkded1c98c3-896c-48a2-a76=
1-dc3b2e4be9d3"><p>To see all of our latest product updates, visit our <spa=
n style=3D"color: #2d4c33;"><strong><span style=3D"text-decoration: underli=
ne;"><span style=3D"text-decoration: underline;"><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc_dAkAkaKu4W4sZ0sQr1VCI9w=
lCQYfOh4wKvABjrnlpKQIOHXyL-3nbYzy14LWE1cHU=3D" target=3D"_blank" id=3D"" st=
yle=3D"color: #2d4c33; text-decoration: underline;"
>What's new</a></span></span></strong></span>&nbsp;page.</p></td>=20
</tr>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkaselk22b3b81c-488d-43fb-a1d2-cf7c84ad8b85">=20
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right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
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cellpadding=3D"0">=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"dv1">=20
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<td style=3D"font-size: 14px; line-height: 18px; padding: 8px 0 8px 0; text=
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5a3-a3de-a7cc2e5f2efe">=20
<div>=20
<span style=3D"font-size: 16px;"><strong>What's next in CX: CX Trends</stro=
ng></span>=20
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e t98" id=3D"img18f465a3d-ef4c-4a28-b502-c40cb47b2289">=20
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r-top-right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-ri=
ght-radius: 16px;">=20
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ellpadding=3D"0" cellspacing=3D"0" class=3D"t100">=20
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<td style=3D"padding: 0;" class=3D"mimg100">=20
<div class=3D"mktoImg" id=3D"kdf9294b4df265-a32d-4e7e-aa7f-beb3a60aec8b" mk=
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<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc26ljGLKjxc_yMG2j6OWGlsW0=
wPBPrtBwynoIOsgtBwf01B0Yn48eXqFJM6G6EnE_pc=3D" target=3D"_blank"
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.png?version=3D0" width=3D"650" class=3D"mimg100"></a>=20
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e t98" id=3D"slkgsdg2ffeeea4-833e-4632-ba50-d72ef0f21788">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
<tr>=20
<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
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<tr>=20
<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkdd79eb61c-b930-4a27-8fc=
1-95d3272cdbb3"><p>Zendesk presents <strong>CX Trends 2026</strong>, featur=
ing the five trends that will redefine the future of customer experience. D=
iscover how contextual intelligence is making interactions more human and e=
ffective.<br></p></td>=20
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354-b68f-6d896329c206" style=3D"border: 0px solid #D1F470; background-color=
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dding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heigh=
t: 16px;">=20
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<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc26ljGLKjxc_yMG2j6OWGlsW0=
wPBPrtBwynoIOsgtBwf01B0Yn48eXqFJM6G6EnE_pc=3D" target=3D"_blank" style=3D"t=
ext-decoration: none; color: #000000;"
>Download the report</a>=20
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e t98" id=3D"slkaselk4f623b36-6bf0-4e66-8ee7-811dd406b847">=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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e t98" id=3D"slksdkh38348fbcd-6c9f-41fc-bfd9-05090e386d28">=20
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eadlines" id=3D"kdjg56h38e56727d-a3a8-49a5-91bd-901981ce6250">=20
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<span style=3D"font-size: 16px;">Watch On Demand: See our latest webinars</=
span>=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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e t98" id=3D"slksdkh382899a91-ed8d-4934-aad6-ebb3f2db3020">=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"gadggfb791f94e2-0217-428c-98a1-839987795808">=20
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order-bottom-left-radius: 0px; border-bottom-right-radius: 0px; background-=
image: url(); background-color: #F3F3F3; background-size: cover;">=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100">=20
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<td style=3D"padding: 40px 0px 40px 0px;" class=3D"mpad">=20
<table role=3D"presentation" width=3D"570" style=3D"background:#FFFFFF; bor=
der-top-left-radius: 16px; border-top-right-radius: 16px; border-bottom-lef=
t-radius: 0px; border-bottom-right-radius: 0px; width:570px;" align=3D"cent=
er" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" class=3D"t100">=20
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<td style=3D"padding: 30px 0 30px 30px; font-size: 32px; line-height: 36px;=
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 headlines" id=3D"kdjgb1ced7e4f-d1ac-4c21-99f8-f6b4c6d426c0">=20
<div>
 Zendesk named a Leader=20
</div></td>=20
</tr>=20
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ft" border=3D"0" align=3D"left" cellpadding=3D"0" cellspacing=3D"0" class=
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<td style=3D"text-align: center; font-size: 14px; line-height: 18px">=20
<div class=3D"mktoImg" id=3D"kdgwr99bf3b417d6-5e65-4b2a-bdd0-b7f8c1c5bd8d" =
mktolockimgsize=3D"true" mktolockimgstyle=3D"true">=20
<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc4QfH4NrbjXzFox3y31c8daDk=
gXPsGCQstWALbQD2fAJUF1qgtYRIr1Gfv13cTL0ids=3D" target=3D"_blank"
><img style=3D"display: block; border-radius:16px;" alt=3D"Zendesk named a =
Leader" src=3D"https://info.zendesk.com/rs/819-RRQ-060/images/Gartner Phase=
 2 Newsletter Thumb 550x550.png?version=3D0" width=3D"265" class=3D"mimg100=
"></a>=20
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ght" border=3D"0" align=3D"right" cellpadding=3D"0" cellspacing=3D"0" class=
=3D"t100">=20
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<td height=3D"215" style=3D"height: 215px; padding: 10px 30px 15px 0;" clas=
s=3D"heightauto mpad pt30" valign=3D"top">=20
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ht: 20px;" class=3D"mktoText" id=3D"skggdbd36849c7-aa95-46da-ace0-94f567b22=
eb2">=20
<div>
 Built for real resolutions, not deflections.=20
<strong>Zendesk, recognized as a leader in the 2025 Gartner=C2=AE Magic Qua=
drant=E2=84=A2 for CRM Customer Engagement Center,</strong> delivers the on=
ly AI-first service platform trusted by 100,000+ customers worldwide.&nbsp;=
=20
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<table role=3D"presentation" border=3D"0" cellspacing=3D"0" cellpadding=3D"=
0" width=3D"False">=20
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<tr>=20
<td align=3D"center" class=3D"cta mktoText" id=3D"skadtgtksldb90e28e35-b0fc=
-4f77-91c3-97b57dc82853" style=3D"border: 0px solid #D1F470; background-col=
or:#D1F470;font-size:16px;text-align:center;-webkit-text-size-adjust:none; =
padding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-hei=
ght:=20
16px;">=20
<div>=20
<span style=3D"color: #000000;"><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc4QfH4NrbjXzFox3y31c8daDk=
gXPsGCQstWALbQD2fAJUF1qgtYRIr1Gfv13cTL0ids=3D" style=3D"text-decoration: no=
ne; color: #000000;" target=3D"_blank"
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</table>
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e t98" id=3D"gaddggfb8291285a-8bdd-4cba-953b-433cc8e0b29e">=20
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der-bottom-left-radius: 0px; border-bottom-right-radius: 0px; background-im=
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" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" class=3D"t100">=20
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<div>
 Recognized by AWS for excellence in AI-powered CX=20
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 We=E2=80=99re proud to be named the=20
<strong>Global AWS Customer Experience Partner of the Year,</strong> honori=
ng our shared commitment to transforming CX.=20
<br>=20
<br>Together, Zendesk and AWS are=20
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adding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heig=
ht: 16px;">=20
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ne; color: #000000;" target=3D"_blank"
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e t98" id=3D"slkaselk4f4e902d-0d94-4ecf-a034-77d48d530a90">=20
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<td style=3D"border-top:1px solid #D1F470;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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e t98" id=3D"gaddggf25616ef13-0c95-4f78-a55f-c6953c45c99e">=20
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der-bottom-left-radius: 0px; border-bottom-right-radius: 0px; background-im=
age: url(); background-color: #000000; background-size: cover;">=20
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ght-radius: 0px; border-bottom-left-radius: 0px; border-bottom-right-radius=
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lpadding=3D"0" cellspacing=3D"0" class=3D"t100">=20
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bottom: 16px; color: #FFFFFF;" class=3D"mktoText headlines" id=3D"kdjqq9291=
c529c9-79ef-4fbd-8652-32aa90ce3007">=20
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/span>=20
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<td style=3D"padding-bottom:16px;font-size: 16px; color: #11110D; line-heig=
ht: 20px;" class=3D"mktoText" id=3D"skgwtsd249dee1d6-a06b-46bc-9bad-2c8aadb=
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<div>=20
<span style=3D"color: #ffffff;">Level up fast with live webinars, hands-on =
trainings, and user groups=E2=80=94plus on-demand sessions you can watch an=
ytime. There=E2=80=99s always something available to help you upskill your =
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0" width=3D"False">=20
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4912-8d3d-035ccf6956fd" style=3D"border: 0px solid #D1F470; background-colo=
r:#D1F470;font-size:16px;text-align:center;-webkit-text-size-adjust:none; p=
adding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heig=
ht: 16px;">=20
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<span style=3D"color: #000000;"> <a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGehDpsc3z5KaPkSRLfy4_bjVS27pggz=
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