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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Wed, 15 Oct 2025 13:28:34 -0400
Date: Wed, 15 Oct 2025 12:24:08 -0500 (CDT)
From: Team Zendesk <team@zendesk.com>
Reply-To: team@zendesk.com
To: lucy@adeyotconsult.com
Message-ID: <389579742.166818660.1760549048516@abmktmail-batch1f.marketo.org>
Subject: Discover what's new: AI insights & Zendesk Updates for October
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October '25 Zendesk Roundup
The complete AI-powered solution
    Powering 100,000+ of the best=20
customer and employee experiences   =20

Try for free <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AurryG7bKrqE=
BbJA-U5RYoUMUIj3b87KpAURJddZGBV6ZIPSnGtW_GdNmn6T9Ml-nKFE=3D>
Zendesk AI Summit on demand
Access sessions, curated playlists packed with hands-on demos, and a downlo=
adable blueprint=E2=80=94everything you need to master AI.
Watch now <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AuZCd3yPZr5Yw773=
fdk1_WdtmW2H47z2yJB6-_1XckSWC_u6U58ppOZn5JtoIGXH5dDo=3D>
Customer Spotlight
PURE Insurance: A blueprint to scale employee service across IT to HR
Date:=C2=A0November 12, 2025
 Time:=C2=A09 AM PT I 12 PM ET I 4 PM GMT
Join our latest customer spotlight with Ryan Eston, AVP and Head of Technic=
al Support at PURE Insurance, a forward-thinking leader in insurance soluti=
ons.
Learn how PURE Insurance built a solid foundation to modernize internal sup=
port =E2=80=93 scaling employee service across 18+ teams with no additional=
 headcount.
Save your place <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AuiCqHHkwj=
1AAtszrWQMkshIefPpAEUfha4DAO-wEohb8eufsgIgDOcW_66choohs7VI=3D>
What's new in Zendesk
Stay ahead with our latest product updates and new capabilities.

Take a look at some of the latest updates:

=09- Modernized ticket settings page =E2=80=94 Streamlined layout and new c=
ontrols for managing ticket configurations.
=09- Intelligent triage for voice calls =E2=80=94 Get richer insights on cu=
stomer intent, sentiment, and language to improve workflows.
=09- AI agents - Advanced dashboard =E2=80=94 Monitor advanced AI agent per=
formance with new analytics and management tools.
Explore all updates <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99Auiztw=
FWg3ewIPAFlvYgx_Lpp2Tgl2iH5Q9M3k0XZNlIVaJXgS_o5E5fH4AxImw1dpKo=3D>
Trending now: AI-powered IT solutions
Get the New IT Playbook
Your playbook for faster, smarter support
Discover the latest trends for building employee support models, informed b=
y insights from 2,000 global IT leaders and employees across key industries=
.
See the 5 AI-powered moves top IT leaders are making now.
Download the playbook <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AunP=
hB4Km87jFnOiRPNrysaxMBG5G5KTJVbYqzMzmqhjxYXPzB32Sz39Cr7uSUrj6YJs=3D>
Watch On Demand: See our latest AI for service webinars
- Zendesk Deep Dive: Deliver better customer experiences at scale with AI-p=
owered messaging
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AuqWZEb=
TUhRxOs9HHNO1HlkJawK8enXIUuQL10KP6_-loHIHXAU6EwU2IYO8A8vvkwaI=3D>

=09- 5 expert strategies for launching or leveling up AI for agents
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AufsP2T=
yuwHevt0pbMDJkJ4oWYV-Q4TWaCQOPqBCdb5-BY-2qISbmo1rOIO83ETNVo8s=3D>

=09- Measuring the impact of AI on your business
Watch now=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AuRNOSk=
xh3a1WIkAL8mlZznzDF_0RGy1evfVyuatXTeyK3aVj5IQwrzfkCnRSBuwVZps=3D>
Events to help you learn, lead, and scale
Level up fast with live webinars, hands-on trainings, and user groups=E2=80=
=94plus on-demand sessions you can watch anytime. There=E2=80=99s always so=
mething available to help you upskill your team.
See what=E2=80=99s coming up  <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAG=
dh99AuUp-rDUjwZDYrlhzE3Fkm2Q6wZNAIPRlk6p36Ku5hk5kPfxtHobqqtIIEGPT3bbO74o=3D=
>
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24;">=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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<td style=3D"font-size: 44px; line-height: 48px; text-align: left; padding:=
  30px 0 0px 0; font-weight: 600; color: #11110D;" class=3D"mpad mktoText h=
eadlines" id=3D"kdjg56h1ac402f25-1844-410c-a462-fa7262671164">=20
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e t98" id=3D"slkgsdg9e87bfad-77f6-40f1-8763-8b323206ec11">=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
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<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd75ee21bb-02c5-4e92-88b=
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e t98" id=3D"img1e343be6b-7768-4b30-aa56-e058adc93cad">=20
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<a href=3D
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f2d-b559-0ee0571e4c8f" style=3D"border: 0px solid #D1F470; background-color=
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dding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heigh=
t: 16px;">=20
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<span style=3D"color: #000000;"><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AuuRZ-KtRQr8WthtbgNamA128C=
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ne; color: #000000;" target=3D"_blank"
>Watch now</a></span>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"slkaselk7e18a8c1-8c13-473a-b063-5707eb73fc2b">=20
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right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellpadding=3D"0" =
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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e t98" id=3D"slk2welk2957cfeb-8be1-4fc8-b2fc-a53af775519d">=20
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<div>=20
<strong>Customer Spotlight</strong>=20
</div></td>=20
</tr>=20
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e t98" id=3D"H-1R433a6bf2-24ef-4e0c-af90-532feda57f66">=20
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d-color: #F3F3F3;">=20
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<div class=3D"mktoImg" id=3D"kw56f99cd70d23f-bfcb-4795-8a2b-303c1f7d93d1" m=
ktolockimgsize=3D"true" mktolockimgstyle=3D"true">=20
<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdh99AudtkDnTdpZRToKQHlk2CnWtRI=
8h2_oR8Rk7SUYSNsv1zcXFLKpzy_UZc3IHc0khbnCA=3D" target=3D"_blank"
><img style=3D"display:block; border-radius:16px;" alt=3D"Pure Insurance" s=
rc=3D"https://info.zendesk.com/rs/819-RRQ-060/images/People_Zendesk_image (=
3).png?version=3D0" width=3D"265" class=3D"mimg100"></a>=20
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t;" border=3D"0" align=3D"right" cellpadding=3D"0" cellspacing=3D"0" class=
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cellspacing=3D"0">=20
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<td style=3D"font-size:14px; line-height:26px; font-weight:normal; color: #=
11110D;" class=3D"mktoText" id=3D"kdjagwwsdc546177e-3f0d-4c1d-b1f8-f4ca91eb=
1071">=20
<div></div></td>=20
</tr>=20
<tr>=20
<td style=3D"font-size: 24px; line-height: 28px; font-weight: 600; padding-=
bottom: 16px; color: #11110D;" class=3D"mktoText headlines" id=3D"kwdjwgsd0=
3b2fca0-3ca2-4507-b8c8-2de18da2d753">=20
<div>
 PURE Insurance: A blueprint to scale employee service across IT to HR=20
</div></td>=20
</tr>=20
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<td style=3D"padding-bottom:16px;font-size: 16px; color: #11110D; line-heig=
ht: 23.2px;" class=3D"mktoText" id=3D"skgwedbswef8dee844c-badd-47fa-99a7-63=
2f8659852a">=20
<div>=20
<strong>Date:</strong>&nbsp;November 12, 2025=20
<br>=20
<strong>Time:</strong>&nbsp;9 AM PT I 12 PM ET I 4 PM GMT=20
</div></td>=20
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0" width=3D"False">=20
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r:#F3F3F3;font-size:16px;text-align:center;-webkit-text-size-adjust:none; p=
adding: 10px 30px 10px 30px; border-radius:16px; font-weight:600; line-heig=
ht: 16px;">=20
<div style=3D"background-color: #f3f3f3;">=20
<br>=20
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