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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Tue, 14 Oct 2025 13:07:56 -0400
Date: Tue, 14 Oct 2025 12:01:26 -0500 (CDT)
From: IT Glue <marketing@itglue.com>
Reply-To: marketing@itglue.com
To: lucy@adeyotconsult.com
Message-ID: <1672625997.90220719.1760461286462@sjmktmail-batch1m.marketo.org>
Subject: [Upcoming webinar] Cut ticket resolution time in half with smarter
 IT documentation
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Hi=C2=A0Lucy,

For small IT teams, the pressure to deliver more with fewer resources is co=
nstant. Without strong documentation, efficiency drops, consistency fades a=
nd service delivery slows.

Register for our upcoming webinar <https://go.itglue.com/NTk2LUlOWC03MDQAAA=
GdgqQcOfPbBgCJxqr95eW43ZGKRVaVqD5bDqBu0zu4_zZ1lNWmLVyBkizCGzWRZJ9hOJciBoA=
=3D> on October 22 at 10 AM PT / 1 PM ET to learn how Appalachia Technologi=
es, a lean five-person IT team, uses IT Glue to reduce ticket resolution ti=
me by 50% and reclaim hundreds of hours annually. Chris Swecker, Director o=
f Managed Services, will share the strategies and lessons behind their succ=
ess and provide practical guidance you can apply right away.

In this session, you'll discover:

=09- The six documentation pillars that eliminate guesswork and drive daily=
 efficiency.
=09- Practical AI wins and best practices to streamline operations using SO=
P generation and real-time asset mapping.
=09- Key wins and how-to's for integrating PSA and IT Glue workflows to acc=
elerate service delivery.

From boosting technician confidence to cutting response times, this session=
 offers proven approaches to help your team work smarter and deliver more c=
onsistent results.
P.S. Even if you can't make the live event, please register anyway <https:/=
/go.itglue.com/NTk2LUlOWC03MDQAAAGdgqQcOfPbBgCJxqr95eW43ZGKRVaVqD5bDqBu0zu4=
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<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
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eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
</tr>=20
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</table> </td>=20
</tr>=20
</tbody>=20
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<table id=3D"free-text3" style=3D"-webkit-text-size-adjust: 100%; -ms-text-=
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<tr>=20
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<center>=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
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<tbody>=20
<tr>=20
<td class=3D"secondary-font text" style=3D"-webkit-text-size-adjust: 100%;-=
ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-=
break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;bo=
rder-collapse: collapse;font-family: 'Lato', sans-serif;font-size: 15px;lin=
e-height: 22px;color: #a3a3a9;">=20
<div class=3D"mktoText" id=3D"text3">=20
<p><span style=3D"color: #000000;">Hi&nbsp;Lucy,</span></p>=20
<p><span style=3D"color: #000000;">For small IT teams, the pressure to deli=
ver more with fewer resources is constant. Without strong documentation, ef=
ficiency drops, consistency fades and service delivery slows.</span></p>=20
<p><span style=3D"color: #000000;"><strong><a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGdgqQcOfzgrTUFCyi3R2wy5hu2ozHJ-37G=
aiYxxKBGSD3xdIB4e1NgfT8lUnZUmFCZtR0jvS0=3D" target=3D"_blank" id=3D""
>Register for our upcoming webinar</a> on October 22 at 10 AM PT / 1 PM ET<=
/strong> to learn how Appalachia Technologies, a lean five-person IT team, =
uses IT Glue to reduce ticket resolution time by 50% and reclaim hundreds o=
f hours annually. Chris Swecker, Director of Managed Services, will share t=
he strategies and lessons behind their success and provide practical guidan=
ce you can apply right away.</span></p>=20
<p><strong><span style=3D"color: #000000;">In this session, you'll discover=
:</span></strong></p>=20
<ul style=3D"color: #000000;">=20
<li><span style=3D"color: #000000;">The six documentation pillars that elim=
inate guesswork and drive daily efficiency.</span></li>=20
<li><span style=3D"color: #000000;">Practical AI wins and best practices to=
 streamline operations using SOP generation and real-time asset mapping.</s=
pan></li>=20
<li><span style=3D"color: #000000;">Key wins and how-to's for integrating P=
SA and IT Glue workflows to accelerate service delivery.</span></li>=20
</ul>=20
<p><span style=3D"color: #000000;">From boosting technician confidence to c=
utting response times, this session offers proven approaches to help your t=
eam work smarter and deliver more consistent results.</span></p>=20
</div> </td>=20
</tr>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:17px;font-size:17px;" height=3D"17px">&nbsp;</td>=20
</tr>=20
</tbody>=20
</table>=20
</center> </td>=20
</tr>=20
</tbody>=20
</table>
<table id=3D"callToAction3" style=3D"-webkit-text-size-adjust: 100%; -ms-te=
xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-=
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table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;backgr=
ound-color:#ffffff;" bgcolor=3D"#ffffff" valign=3D"top">=20
<table class=3D"table600" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-sp=
acing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; mar=
gin-bottom: 0; margin-left: auto;" align=3D"center" border=3D"0" cellpaddin=
g=3D"0" cellspacing=3D"0" width=3D"600">=20
<tbody>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:10px;font-size:10px;" height=3D"10px">&nbsp;</td>=20
</tr>=20
<tr>=20
<td class=3D"cta" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-ad=
just: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break=
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lapse: collapse;">=20
<table style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;=
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5px; -moz-border-radius: 25px; border-radius: 25px; -moz-background-clip: p=
adding; -webkit-background-clip: padding-box; background-clip: padding-box;=
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                      collapse;" align=3D"center" bgcolor=3D"#99cccc"> <a h=
ref=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGdgqQcOfzgrTUFCyi3R2wy5hu2ozHJ-37G=
aiYxxKBGSD3xdIB4e1NgfT8lUnZUmFCZtR0jvS0=3D" target=3D"_blank" class=3D"prim=
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isplay: inline-block;padding-left:
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px;border-bottom-width:1px;border-right-width:1px;border-top-width:1px;bord=
er-left-color:#99cccc;border-top-style: solid;background-color:#99cccc;"
>REGISTER NOW</a> </td>=20
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eight:20px;font-size:20px;" height=3D"20px">&nbsp;</td>=20
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<center>=20
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<td class=3D"secondary-font text" style=3D"-webkit-text-size-adjust: 100%;-=
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<div class=3D"mktoText" id=3D"text3d2039486-beea-4e27-80d3-d4a8b7554be1">=
=20
<p style=3D"text-align: left;"><span style=3D"color: #000000;"><strong>P.S<=
/strong>. Even if you can't make the live event, <a href=3D
"https://go.itglue.com/NTk2LUlOWC03MDQAAAGdgqQcOfzgrTUFCyi3R2wy5hu2ozHJ-37G=
aiYxxKBGSD3xdIB4e1NgfT8lUnZUmFCZtR0jvS0=3D" target=3D"_blank"
>please register anyway</a>, and we'll send you a link to the archived reco=
rding once it's available.</span></p>=20
</div> </td>=20
</tr>=20
<tr>=20
<td style=3D"-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-=
table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyph=
ens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-h=
eight:22px;font-size:22px;" height=3D"22px">&nbsp;</td>=20
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</table>=20
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Gifari Industries - BD Cyber Security Team