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Envelope-to: lucy@adeyotconsult.com
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Date: Mon, 22 Sep 2025 16:16:52 -0500 (CDT)
From: Team Zendesk <team@zendesk.com>
Reply-To: team@zendesk.com
To: lucy@adeyotconsult.com
Message-ID: <1097246552.449520710.1758575812968@abmktmail-batch1k.marketo.org>
Subject: Discover what's new at Zendesk: The future of AI service is here
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Zendesk Newsletter
Last chance to join the Zendesk AI Summit | October 8
Discover the AI innovations shaping service
Join more than 20,000 service leaders and AI innovators to explore how AI i=
s transforming customer experience =E2=80=94 and hear from keynote speaker =
Reid Hoffman, Co-Founder of LinkedIn and Inflection AI, and Partner at Grey=
lock. Discover how Zendesk is redefining support with true resolution at sc=
ale.
Register now <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRX6XUK_i-AWOx=
-AjKSyOqmxRH0FFilC23K3i4TTENy4e11kQXyO1hBujUkWyK9tcSOM8=3D>
Zendesk AI + GPT-5: Setting the pace for the next generation of support
Customers using Zendesk now have faster, more scalable, and more accurate A=
I thanks to GPT-5, now integrated with our Resolution Platform.
Key improvements include:

- 20%+ reduction in fallback escalations.
 - Better ambiguity handling.
 - Enhanced multilingual agent assist.
Read full article <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXoQG0h4=
tqOMbG1PhgtOV0wI2eFfmbvaUU_HUklhJw4hEHIvqRsaLaAIB4NMvMD7Zg4A=3D>
What's new in Zendesk
Check out our latest Product Spotlight, with seven new features designed to=
 empower your teams, like:

=09- Agent Productivity Dashboard =E2=80=93 See how your team uses AI tools=
 in Copilot
=09- Custom QA =E2=80=93 Let AI score service quality based on what matters=
 most
=09- Automatic Redaction with Triggers =E2=80=93 Protect sensitive data and=
 stay compliant
=09- Salesforce Integration =E2=80=93 Get a unified customer view across Sa=
les and Support
=09- AI Agents in Action =E2=80=93 Resolve complex issues fast with agentic=
 AI
=09- AI Translations for Articles =E2=80=93 Instantly localize your Help Ce=
nter content
=09- Article Multiplacement =E2=80=93 Manage content across multiple sectio=
ns with ease
Learn more on Youtube <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXtE=
f0MSbEbz8CtIqgd9As6q3esyBTpCInE83H4ny39C8jX3BXKJbOfE2F61ncyzEqxg=3D>
To see all of our latest product updates, visit our What's new <https://tea=
m.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXs7pqZKJ1qcahgUjcBRt5TF5FSHvsQWyIZvLe=
V47-eE6HYexgpmTVEKdqwkSSqoPNdI=3D>=C2=A0page.
Customer Spotlight
Grove boosts operational efficiency with Zendesk AI
The most important reason to start AI with Zendesk is... I was able to impl=
ement AI immediately without any developer support. The fact that we can ju=
st switch it on is something we never thought possible.
Aashley Malsbury
Community Happiness Systems Manager at Grove Collaborative

Read the story=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRX=
qTp8KOJAnP9MJl3ELBfL9vLr3KWjsKdmpceTbzts2CkxS60rSDS4kTBNM_Tcp51bQc=3D>
Zendesk in the news
- Zendesk CTO on the new era of customer experience
Read more=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXwSWI6=
uIl4w_vrxtsow3XI8ZBAK89cuflgLgTPeccACGb3keANFOrSFcZlQ_g-oUmGA=3D>

=09- AI agents can address bugbear in CX, but data issues persist
Read more=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXqTmwf=
RWJ84DcudhuwWsc1iwZrjY3HinV5CjxnXWw53li4nTTuG5YkIWWwn8bBYcHP8=3D>

=09- Zendesk finalist at ISG Software Innovation Awards
Read more=E2=86=92 <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXiEmzD=
OrcMf_CQ6Kq3Dgpj3gWeNUKXvphnTbKk-cc3imijCGfbXk7RHDXlLttatieYM=3D>
From AI tips to measuring ROI =E2=80=94 get the latest insights and best pr=
actices at a Zendesk event.
Walk away with tactics you can apply immediately. Browse trainings, webinar=
s, and conferences that match your goals.
See what=E2=80=99s coming up  <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAG=
dEkIRXVG-uRtIHTMgjyWlSeBSIWXPecn0y1ury9mqYwscy_DSrz0I4Cew7LbbLD7xHr3d4nQ=3D=
>
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
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eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd3d92146e-8138-4945-b69=
6-8581cd1dca66"><p>Customers using Zendesk now have faster, more scalable, =
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cellpadding=3D"0">=20
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eight: 1px;">&nbsp;</td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slksdkdffb35b0-8519-48e8-a022-3a6a79e678d5">=20
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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=3D"CS-1" mktoname=3D"Module">=20
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  30px 0 20px 0; font-weight: 600; color: #11110D;" class=3D"mpad mktoText =
headlines" id=3D"kdjg56h19a612ee0-216c-42e3-b55e-e3594fdb8f0a">=20
<div>
 What's new in Zendesk=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdg23cda0c1-8f08-4a71-a775-ce651144fa91">=20
<tbody>=20
<tr>=20
<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
<tr>=20
<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
<tbody>=20
<tr>=20
<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd49363605-c1c6-4149-b07=
8-b3c358c70173"><p>Check out our latest Product Spotlight, with <strong>sev=
en new features</strong> designed to empower your teams, like:<br></p>=20
<ul>=20
<li><strong>Agent Productivity Dashboard</strong> =E2=80=93 See how your te=
am uses AI tools in Copilot</li>=20
<li><strong>Custom QA</strong> =E2=80=93 Let AI score service quality based=
 on what matters most</li>=20
<li><strong>Automatic Redaction with Triggers</strong> =E2=80=93 Protect se=
nsitive data and stay compliant</li>=20
<li><strong>Salesforce Integration</strong> =E2=80=93 Get a unified custome=
r view across Sales and Support</li>=20
<li><strong>AI Agents in Action</strong> =E2=80=93 Resolve complex issues f=
ast with agentic AI</li>=20
<li><strong>AI Translations for Articles</strong> =E2=80=93 Instantly local=
ize your Help Center content</li>=20
<li><strong>Article Multiplacement</strong> =E2=80=93 Manage content across=
 multiple sections with ease</li>=20
</ul></td>=20
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<table role=3D"presentation" style=3D"width:650px; border-rad" width=3D"650=
" border=3D"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"BT-1-C" mktoname=3D"Module">=20
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<table role=3D"presentation" border=3D"0" align=3D"left" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"float: center;" width=3D"False">=20
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<td align=3D"center" class=3D"cta mktoText" id=3D"skdogkslgd018ec0fd-f021-4=
bd4-979d-92f736795b45" style=3D"border: 0px solid #D1F470; background-color=
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dding: 14px 30px 14px 30px; border-radius:16px; font-weight:600; line-heigh=
t: 16px;">=20
<div>=20
<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXmjZ_MWZQLv1msOujB7es2IB4=
KYrBvAhBI27e9WYTrMW923nT3yDYrrZYg1rfLFOcCw=3D" target=3D"_blank" style=3D"t=
ext-decoration: none; color: #000000;"
>Learn more on Youtube</a>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdg2ffeeea4-833e-4632-ba50-d72ef0f21788">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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cellpadding=3D"0">=20
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<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
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<tr>=20
<td style=3D" padding: 8px 0 0px 0; font-size: 16px; color: #11110D; line-h=
eight: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkdd79eb61c-b930-4a27-8fc=
1-95d3272cdbb3"><p>To see all of our latest product updates, visit our <spa=
n style=3D"color: #000000;"><strong><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRXmu9_D4Ey8Q4C0SxVvmjYj8jZ=
dDgXEud38IG1t2AGcUv7WjqIfcdR0DKv5vfUI2SVWM=3D" target=3D"_blank" style=3D"c=
olor: #000000;"
>What's new</a></strong></span>&nbsp;page.<br></p></td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkaselk4f623b36-6bf0-4e66-8ee7-811dd406b847">=20
<tbody>=20
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<td style=3D"background: #FFFFFF; border-top-left-radius: 16px; border-top-=
right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
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cellpadding=3D"0">=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"dv1">=20
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cellspacing=3D"0" class=3D"t100">=20
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cellspacing=3D"0">=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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e t98" id=3D"slksdkh3626a8c36-22c0-4119-947d-23ce74cd4731">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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cellpadding=3D"0">=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"Cdkso" mktoname=3D"Module">=20
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<td style=3D"font-size: 24px; line-height: 28px; text-align: left; padding:=
  30px 0 20px 0; font-weight: 600; color: #11110D;" class=3D"mpad mktoText =
headlines" id=3D"kdjg56h33c3f132d-4d67-4ddb-af04-ff7e2a0f9115">=20
<div style=3D"margin-bottom: 8px;">=20
<span style=3D"font-size: 16px;">Customer Spotlight</span>=20
</div>=20
<div>=20
<span style=3D"font-size: 16px;"><span style=3D"font-size: 32px;"><span sty=
le=3D"background-color: #d1f470;">Grove</span> boosts operational efficienc=
y with Zendesk AI</span></span>=20
</div></td>=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"lgkd0wteea37661-b67c-4687-ab2d-cf5afd3f1c68">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d-image: url(); background-color: #F3F3F3; background-size: cover;">=20
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=3D"CS-7" mktoname=3D"Module">=20
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cellspacing=3D"0">=20
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<td style=3D"text-align: center; font-size: 14px; line-height: 18px; paddin=
g-bottom: 24px;" class=3D"">=20
<div class=3D"mktoImg" id=3D"kwg5f99t421e4272-4ef0-4b1b-ac72-a7c224c73ecd" =
mktolockimgsize=3D"false" mktolockimgstyle=3D"true">=20
<img style=3D"display:inline-block; border-radius:16px;" alt=3D"image" src=
=3D"https://info.zendesk.com/rs/819-RRQ-060/images/upct_quote_80x72.png" wi=
dth=3D"40">=20
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<td style=3D"padding-bottom:24px; text-align: center; font-size: 20px; line=
-height: 26px; color: #11110D;" class=3D"mktoText headlines" id=3D"sas29edt=
c7616dc6-cdd0-4679-8ede-2b4c0e2bd5af">=20
<div>
 The most important reason to start AI with Zendesk is... I was able to imp=
lement AI immediately without any developer support. The fact that we can j=
ust switch it on is something we never thought possible.=20
</div></td>=20
</tr>=20
<tr>=20
<td style=3D"text-align: center; font-size: 14px; line-height: 18px; paddin=
g-bottom: 8px;" class=3D"">=20
<div class=3D"mktoImg" id=3D"kwg5f99the05e457a-ba53-4ab8-8036-f719ab685bf2"=
 mktolockimgsize=3D"false" mktolockimgstyle=3D"true">=20
<img alt=3D"Groove Co" style=3D"border-radius:16px;" src=3D"https://info.ze=
ndesk.com/rs/819-RRQ-060/images/Grove_5bottles_Resize.png?version=3D0" widt=
h=3D"100" height=3D"100">=20
</div> </td>=20
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<tr>=20
<td style=3D"text-align: center; font-size: 16px; color: #11110D; line-heig=
ht: 23.2px;" class=3D"mktoText" id=3D"skg2rfdt74ecd7a0-93f3-4b0d-9ef8-c5b67=
7ffdbd4">=20
<div>=20
<strong>Aashley Malsbury</strong>=20
<br>Community Happiness Systems Manager at Grove Collaborative=20
<br>=20
<br>=20
<span style=3D"color: #000000;"><a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGdEkIRX-mHKViyTV5k7WdBBULgBelkT=
81JcmGRFYcOaOmUBDJai27KuiolV7pLDyFma60nX-8=3D" target=3D"_blank" style=3D"c=
olor: #000000;"
><strong><span style=3D"text-decoration: underline;"><span style=3D"backgro=
und-color: #d1f470;">Read the story<span>=E2=86=92</span></span></span></st=
rong></a></span>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkaselka29f71fb-f912-475d-811a-b1609d4a19fa">=20
<tbody>=20
<tr>=20
<td style=3D"background: #FFFFFF; border-top-left-radius: 16px; border-top-=
right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
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cellpadding=3D"0">=20
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"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"dv1">=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slksdkh3dadb4e3e-0c3c-4125-892d-66029880dcca">=20
<tbody>=20
<tr>=20
<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
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<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"Cdkso" mktoname=3D"Module">=20
<tbody>=20
<tr>=20
<td style=3D"font-size: 24px; line-height: 28px; text-align: left; padding:=
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eadlines" id=3D"kdjg56h37f836962-64be-4336-9288-cf15d9a71187">=20
<div>=20
<span style=3D"font-size: 16px;">Zendesk in the news</span>=20
</div></td>=20
</tr>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdg6dfab797-7930-4050-b1d6-cae81c48ce02">=20
<tbody>=20
<tr>=20
<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
<tr>=20
<td>=20
<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
<tbody>=20
<tr>=20
<td style=3D" padding: 0px 0 20px 0; font-size: 16px; color: #11110D; line-=
height: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd08a2afee-1f7c-439e-a5=
f3-ae932040e2e2">=20
<ul>=20
<li>Zendesk CTO on the new era of customer experience<br><strong><span styl=
e=3D"background-color: #d1f470; color: #000000;"><a href=3D
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