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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Mon, 02 Dec 2024 19:55:17 +0300
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Date: Mon, 02 Dec 2024 16:53:55 +0000 (UTC)
From: BrightTALK <monday.reply@brighttalk.com>
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Message-ID: <bersnOnjShOwoLhBmqaLYw@geopod-ismtpd-11>
Subject: Weekly update: Unlocking Service Desk Potential through AI and
 Automation
To: lucy@adeyotconsult.com

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						<td align=3D"left" style=3D"padding: 8px 0px 8px 0px; vertical-align:=
 middle; font-size: 11px; color: #4F4F4F">Hi Lucy,<br />
						Here is what to look out for on BrightTALK this week.</td>
						
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<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"=
 style=3D"line-height: 1.2em; font-family: 'Helvetica Neue', Helvetica, Ari=
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FFFF; margin-top: 5px; margin-bottom: 5px;" width=3D"650">
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"0" style=3D"padding: 10px 20px;" width=3D"650">
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								<tr>
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serif; font-size: 12px;">
									<table>
										<tbody>
											<tr>
												<td><table border=3D"0" cellspacing=
=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 1px 0;"><tbody><t=
r><td width=3D"100" height=3D"4" style=3D"mso-line-height-rule:exactly; lin=
e-height:20px;"><p> </p></td></tr></tbody></table><br><table border=3D"0" c=
ellspacing=3D"0" cellpadding=3D"0" width=3D"100%" align=3D"center" style=3D=
"line-height: 1.2em; font-family: Helvetica Neue, Helvetica, Arial, sans-se=
rif; border-spacing: 0px; font-size: 100%; background-color: #FFFFFF; borde=
r-bottom: 1px solid #ccc; margin-top: 0; margin-bottom: 20px; padding: 18px=
 0px 18px 0px; border-collapse: separate; dispay: block"><tbody><tr><td ali=
gn=3D"center" style=3D"font-size: 20px; color: #4F4F4F">From the IT Service=
 Management community</td></tr></tbody></table><table border=3D"0" cellspac=
ing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbod=
y><tr><td width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetic=
a,sans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/c=
lick?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbsKCRK-2BXro5z=
ep-2B2PCdnaGn0GG20hx-2BQrQnnU-2FdhwFAnfVcbqCd-2BZWI2ZAIKQOnOY4SeJZa-2BNynlP=
pYKzQbT2klBrMQyWX8RYdYsQXdOqOJjpOK8dljPr-2BseORwgQ0g5UThomH1b8f4l8n7ch6ryZf=
auqssMCX0GIx-2BF5U4ieI9Y6XA3BNQo1ociOALzDPoC7-2F-2B5I-2Bvjmb5XcFFDPCbYRjME_=
9q_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8t=
qagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2F=
p7bR0W4pE1SdgOUdpxeKQux8RxeM8RewEb3t5RKuAavGDOyTkU9Vz9VM8dJC93YxVS3p01-2B9L=
xB3yOYLahD7lQR4lgPR4ZS17wL0kA2EVQZNg77JIzSvNKRIRbQlTH5J-2Bmt8WuVwgvOCPuxscE=
DzIwET2oW-2FcCq-2BrlCDiJ7NimM2LrOngSshOfslDIqqsvztx82QEBsWLZA-3D-3D" data-l=
inktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75px;width=
:100px" src=3D"https://www.brighttalk.com/cdn/ams/california/images/communi=
cation/623589/image_1015539.png?width=3D100" alt=3D"Unlocking Service Desk =
Potential through AI and Automation"/></a></td><td width=3D"490" valign=3D"=
top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-serif; fon=
t-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.M=
fOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbsKCRK-2BXro5zep-2B2PCdnaGn0GG2=
0hx-2BQrQnnU-2FdhwFAnfVcbqCd-2BZWI2ZAIKQOnOY4SeJZa-2BNynlPpYKzQbT2klBrMQyWX=
8RYdYsQXdOqOJjpOK8dljPr-2BseORwgQ0g5UThomH1b8f4l8n7ch6ryZfauqssMCX0GIx-2BF5=
U4ieI9Y6XA3BNQo1ociOALzDPoC7-2F-2B5I-2Bvjmb5XcFFDPCbYRjMzj9A_mAGKExeUP7-2Bm=
X9hQloiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk5=
6x-2F49l1YMTohWxZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1dBZZsO-=
2FLrYfuMFi3L6VmpsxjQq44mcxPTUtZi-2B1YQwHqt6OO1LFQcRwdepgbtXuegd6FL8W1yjsYZ9=
Z8xClM-2FBGuFAPJIdRvLFrYGzSoeCRxfd512fZzqvJIRq2m4jFPcNx33iDCJ9DgnEKbAENX-2B=
iTv-2BuufIXQUESqEBB8lue0RJUGVcWgyfH1XbYyvayJKg-3D-3D" style=3D"color: #2277=
00; text-decoration: none !important" data-linktype=3D"title"><span style=
=3D"font-size: 16px">Unlocking Service Desk Potential through AI and Automa=
tion</span></a><br/>David Bullivant, Director of Sales and Business Develop=
ment, Sunrise Software<br><br><br>Nov 28 2024 |  80 mins</td></tr></tbody><=
/table><br/><br/><br/><table border=3D"0" cellspacing=3D"0" cellpadding=3D"=
0" align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td width=3D"100" v=
align=3D"top" style=3D"font-family: Arial,Helvetica,sans-serif; font-size: =
12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cW=
Z-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuh7CssUcvDfvp-2B1qq2-2F9xyOY1Iu90l2bXq=
bNWLDZRh8p-2F3xXnLltN5473LCh35tBNCDaHeOe8E5sWqW9NSUXIW37-2BwYDCTbYDFxgmWv8P=
yWjvgtVT8rwicfmkJEG9qosdqifA59KIH-2BCIblwkv8bXo4MDQmSG5J9d3EMRmDMxKe8-2BWoH=
YIcVw0dQdKC0AxH6xOHhOrwK6MNqYOhbM0tB4Nyl-c_mAGKExeUP7-2BmX9hQloiujhT-2B3Bjz=
fWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZy=
yNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1YyK9bdcPS-2FF61w4bMjV2igW=
h8IXg-2ByCmCk29lp-2FUNOs-2FmeTXUQ2krfJtsHWogqZmXGYFibYihrnXlzpTBIPRB0fEpEeW=
MpdCK4ojX6t7lsW8opMZ6-2FmmioOq3SxEvw5Rg3df5y5ufrK7WjXKoe8AZ-2FjUGHQctY8K4iP=
p5W-2BtmMewnzFJY9mpn4fR-2FWl3iNtzA-3D-3D" data-linktype=3D"thumb"><img styl=
e=3D"border: 1px solid #CCCCCC;height:75px;width:100px" src=3D"https://www.=
brighttalk.com/cdn/ams/california/images/communication/628233/image_1008643=
.png?width=3D100" alt=3D"Cybersecurity Fundamentals: Building Strong Defens=
es from Network Observability"/></a></td><td width=3D"490" valign=3D"top" s=
tyle=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-serif; font-size=
: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6=
cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuh7CssUcvDfvp-2B1qq2-2F9xyOY1Iu90l2b=
XqbNWLDZRh8p-2F3xXnLltN5473LCh35tBNCDaHeOe8E5sWqW9NSUXIW37-2BwYDCTbYDFxgmWv=
8PyWjvgtVT8rwicfmkJEG9qosdqifA59KIH-2BCIblwkv8bXo4MDQmSG5J9d3EMRmDMxKe8-2BW=
oHYIcVw0dQdKC0AxH6xOHhOrwK6MNqYOhbM0tB4NsSjT_mAGKExeUP7-2BmX9hQloiujhT-2B3B=
jzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWx=
ZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1cCtSIyB9wPN2bVfwPQP4PQf=
hp1lmaQDzGtKGNh9HBYgBpeqiyPa12aYeP0eRVprgQqpx6aqsj1Yy13IfbBeYUqKkoN5Dw0m0Vp=
A1Uanp7oRZPZ7yT2hcCdjsM-2B2Qx65IKci3o0BFrSGIL-2BuXJZc5My1ykSxo8byUJCLwGmFwt=
Z7WIWWWOb15nsbz3j2wY0pNg-3D-3D" style=3D"color: #227700; text-decoration: n=
one !important" data-linktype=3D"title"><span style=3D"font-size: 16px;-web=
kit-hyphens: auto;-moz-hyphens: auto;-ms-hyphens: auto;hyphens: auto;-ms-wo=
rd-break: break-all;word-break: break-all;word-break: break-word;">Cybersec=
urity Fundamentals: Building Strong Defenses from Network Observability</sp=
an></a><br/>Irvin Guerra, Solutions Marketing Manager and Javier Inclan, Se=
nior Technical Product Marketing Manager<br><br>Nov 25 2024 |  25 mins</td>=
</tr></tbody></table><br/><br/><br/><table border=3D"0" cellspacing=3D"0" c=
ellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td w=
idth=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetica,sans-seri=
f; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3D=
u001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuV77kqfCsT8YFdRAu9CYZnnj=
-2B1V8JBnCrG99llmBMJ31Q5SPcXj5uyJ6FaKv-2BUeSsF9BABg-2B1CMbrxYktAviR1mBAJCyS=
33gpkgaumkS5m7kngRsxwVquZc-2FQp1o0GCve8ltSj4i025hC2sGXBG-2F9sDYcNfLkxcQoB7v=
24o3uSAlYMK843EhEkjYfe6QkKje3Pjm0Q2qSUwtnsiAMdSE-2Bn084m_mAGKExeUP7-2BmX9hQ=
loiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2=
F49l1YMTohWxZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1QtrFRbR4o0E=
OEN9THBJuzq1UBx5Bixuofo6PuZ0dK0ptslZd6-2BhAJAEJmNgMV86pNTBCQM6tJfbU-2FBstCJ=
MtAVhw-2FF-2B1EQv3UaFRZzgmLuwLQAyDlp6p-2BoXTVWJdMiecVtef78RaLbvwmn3pJvw3Gpz=
Rcrw8YxbRQJRAVw9lRK6HEd0hRVrRhhkfMBi3cruhw-3D-3D" data-linktype=3D"thumb"><=
img style=3D"border: 1px solid #CCCCCC;height:75px;width:100px" src=3D"http=
s://www.brighttalk.com/cdn/ams/ireland/images/communication/627283/image_10=
14503.jpg?width=3D100" alt=3D"Govern: Establishing Accountability and Compl=
iance for Long-Term Cybersecurity Success"/></a></td><td width=3D"490" vali=
gn=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-seri=
f; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3D=
u001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuV77kqfCsT8YFdRAu9CYZnnj=
-2B1V8JBnCrG99llmBMJ31Q5SPcXj5uyJ6FaKv-2BUeSsF9BABg-2B1CMbrxYktAviR1mBAJCyS=
33gpkgaumkS5m7kngRsxwVquZc-2FQp1o0GCve8ltSj4i025hC2sGXBG-2F9sDYcNfLkxcQoB7v=
24o3uSAlYMK843EhEkjYfe6QkKje3Pjm0Q2qSUwtnsiAMdSE-2BnU8hq_mAGKExeUP7-2BmX9hQ=
loiujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2=
F49l1YMTohWxZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1bPsHH-2FPg4=
-2FhNy4PCNm6g3DjJEzVzL3V2aO-2Bv3LBYHsXSEOdIAVLTc1PlvmGClokgpYu2GYcuop9eFH8H=
an7hikI3XjWUku9illRxAHdf6oTKRQRWmnN1EQ3-2BR6JZQFwFUPbMLzr0kP22Rhmd6F-2FtHHk=
2kxF9zBVLkTU8QuPTYVwOF8FLig66Z5oaCg67f2jZA-3D-3D" style=3D"color: #227700; =
text-decoration: none !important" data-linktype=3D"title"><span style=3D"fo=
nt-size: 16px;-webkit-hyphens: auto;-moz-hyphens: auto;-ms-hyphens: auto;hy=
phens: auto;-ms-word-break: break-all;word-break: break-all;word-break: bre=
ak-word;">Govern: Establishing Accountability and Compliance for Long-Term =
Cybersecurity Success</span></a><br/>Ari Santiago, CEO, & Matt Tomlinson, V=
P of Sales<br><br>Nov 21 2024 |  51 mins</td></tr></tbody></table><br/><br/=
><br/><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left=
" style=3D"padding: 10px 0;"><tbody><tr><td width=3D"100" valign=3D"top" st=
yle=3D"font-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=
=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5X=
Dz9Lcs2f7rN6LJtpU9rFdMbvIvZ3df7MiF7HZSLYjG3fIC-2FOdf8QHHQJa27AGnzyVCvLjpRlA=
69Y4iUhrhGrOMqBf46HRclWmm6amj9hFxk1qbAk0-2FR1-2FucO8sA-2FryaSLBGLby61Wh93Tr=
j85eOL52ss2Wk1f9M9T3NLaSDzciaUbkLu5RiRMXJuOq4TxQ-2B-2FiU7oBHlr7wFFUbMIK8OZw=
v7lJWJnvUQn6FhOotF2PgBk1nwlk_mAGKExeUP7-2BmX9hQloiujhT-2B3BjzfWbESIm2aN4fLz=
u2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F49l1YMTohWxZyyNT8gtz8YfwaQN=
bfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1YfYiNPmh8iJmSxwKVZuYeut7qi1y3tpaja2WGuA=
bUnMo0GCVaFjnFLCCWT-2F8bgKcLu9ImIjhbTw6Dh4TR-2BATY5sVc63LCwLfICui5a83RTB8R6=
sZfui5jvZX7ZAZCIl296OhIeJJmUMY4bXvIy1TkNErSdHaRZBvoglh9pJ0shzejxa8M4uayQyTi=
IAIzNUkQ-3D-3D" data-linktype=3D"thumb"><img style=3D"border: 1px solid #CC=
CCCC;height:75px;width:100px" src=3D"https://www.brighttalk.com/cdn/ams/cal=
ifornia/images/communication/628301/image_1008786.png?width=3D100" alt=3D"E=
valuaci=F3n de Riesgo de Ciberseguridad"/></a></td><td width=3D"490" valign=
=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-serif;=
 font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du0=
01.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbvIvZ3df7MiF7HZSLYjG3fIC-2F=
Odf8QHHQJa27AGnzyVCvLjpRlA69Y4iUhrhGrOMqBf46HRclWmm6amj9hFxk1qbAk0-2FR1-2Fu=
cO8sA-2FryaSLBGLby61Wh93Trj85eOL52ss2Wk1f9M9T3NLaSDzciaUbkLu5RiRMXJuOq4TxQ-=
2B-2FiU7oBHlr7wFFUbMIK8OZwv7lJWJnvUQn6FhOotF2PgBk1QKVO_mAGKExeUP7-2BmX9hQlo=
iujhT-2B3BjzfWbESIm2aN4fLzu2iXAEXAMiHJZaSyt4apLPYW8tqagLoN989nmVl2Xk56x-2F4=
9l1YMTohWxZyyNT8gtz8YfwaQNbfeHV4jJ0x7pOINgNWQ9jtF-2Fp7bR0W4pE1er5BmSI0UakbE=
DsNVl4TVb3-2FGOxorj46Im26XxDLVyLkPyaxePhvyFG2e7SOp4oUwHG7fr18cL9xDw-2Fe5UEv=
udPu-2F4xB4c5rK4rTqm8bLeD4Z4wNnq7N-2Fqz3ah2OhU3UUvhC0TZf12DZ7nTEKksTvZKjeLZ=
t0WKp3cbkolRlkcChyjVVnREFAOvduH1A21MRg-3D-3D" style=3D"color: #227700; text=
-decoration: none !important" data-linktype=3D"title"><span style=3D"font-s=
ize: 16px">Evaluaci=F3n de Riesgo de Ciberseguridad</span></a><br/>Victor N=
eves, Field Director Iberia, SecurityScorecard<br><br><br>Nov 21 2024 |  10=
4 mins</td></tr></tbody></table><br/><br/><br/><table border=3D"0" cellspac=
ing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbod=
y><tr><td width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetic=
a,sans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/c=
lick?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbs2fYczB0j-2BY=
6yRD8ylKlGNroFEMpU22KwASHvw5oL3W9Sjd8h7fwE-2FoPwNU-2BJGqGTpZTGn5EzUYVBjvMRL=
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images/communication/616843/image_984896.jpg?width=3D100" alt=3D"Visio Tips=
 and Tricks - Part 6 Using Our Visio Utilities and Connectors"/></a></td><t=
d width=3D"490" valign=3D"top" style=3D"padding: 0 10px; font-family: Arial=
,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk=
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s: auto;-ms-hyphens: auto;hyphens: auto;-ms-word-break: break-all;word-brea=
k: break-all;word-break: break-word;">Visio Tips and Tricks - Part 6 Using =
Our Visio Utilities and Connectors</span></a><br/>David Cuthbertson<br><br>=
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r=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding=
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g: 0 10px; font-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a hr=
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Gid2FAIA9oquo06e0w-3D-3D" style=3D"color: #227700; text-decoration: none !i=
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phens: auto;-moz-hyphens: auto;-ms-hyphens: auto;hyphens: auto;-ms-word-bre=
ak: break-all;word-break: break-all;word-break: break-word;">Navigating the=
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Gifari Industries - BD Cyber Security Team