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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Tue, 27 Jan 2026 19:38:34 +0000
Date: Tue, 27 Jan 2026 13:26:47 -0600 (CST)
From: Zendesk Team <team@zendesk.com>
Reply-To: team@zendesk.com
To: lucy@adeyotconsult.com
Message-ID: <235718211.252589024.1769542007916@abmktmail-batch1e.marketo.org>
Subject: Final hours: CX Trends 2026 starts tomorrow (recording included)
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Hi Lucy,

CX Trends 2026 kicks off tomorrow, and we=E2=80=99d love to have you join. =
You=E2=80=99ll learn why 83% of consumers still say experiences should be b=
etter, and how top teams are responding.
Save your spot <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGfn-TsaGvyNldRp4=
pjQZEbPsuzsSGUK1a_yp2Ezo3V888iTFX3Jg12ALN1IKY7YZ_CpAGus2U=3D>
We'll unpack the five game-changing trends below, with real stories from Br=
itBox and Cyncly:

=09- Memory-rich AI transforming personalization
=09- The rising importance of instant resolutions
=09- Multi-modal support driving consistency
=09- Promptable analytics unlocking insights
=09- AI transparency as a must-have
You=E2=80=99ll also hear an interview with Dr. Ayesha Khanna on how context=
ual intelligence is key to smarter CX.
Can=E2=80=99t make it? Still=C2=A0register now <https://team.zendesk.com/OD=
E5LVJSUS0wNjAAAAGfn-TsaGvyNldRp4pjQZEbPsuzsSGUK1a_yp2Ezo3V888iTFX3Jg12ALN1I=
KY7YZ_CpAGus2U=3D> to get the full recording.
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ansparent; mso-line-height-rule:exactly; line-height:0; font-size:0px; over=
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 stories from BritBox & Cyncly</div>
<div style=3D"text-align: center"><font face=3D"Verdana" size=3D"1">To view=
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 Hi Lucy,=20
<br>=20
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<div>
 CX Trends 2026 kicks off tomorrow, and we=E2=80=99d love to have you join.=
 You=E2=80=99ll learn why=20
<strong>83% of consumers still say experiences should be better</strong>, a=
nd how top teams are responding.=20
<br>=20
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"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGfn-TsaG0_W8XH04GeetLVmkmT6aN90=
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t-decoration: none;" target=3D"_blank"
>Save your spot</a>=20
</div></td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdgc571618c-fc62-45dd-9426-aec303e96733">=20
<tbody>=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
<tbody>=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
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<td style=3D" padding: 5px 0 15px 0; font-size: 16px; color: #11110D; line-=
height: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd7cd0ab60-75a8-4720-af=
08-83dd8fe605ac">=20
<div>
 We'll unpack the five game-changing trends below, with real stories from B=
ritBox and Cyncly:=20
</div>=20
<ol>=20
<li><strong>Memory-rich AI</strong> transforming personalization</li>=20
<li>The rising importance of <strong>instant resolutions</strong></li>=20
<li><strong>Multi-modal support</strong> driving consistency</li>=20
<li><strong>Promptable analytics</strong> unlocking insights</li>=20
<li><strong>AI transparency</strong> as a must-have</li>=20
</ol></td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"slkgsdgbb25205f-a256-4a00-9876-17799902ff8a">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
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<td style=3D" padding: 5px 0 15px 0; font-size: 16px; color: #11110D; line-=
height: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd14013259-fd94-4f09-a2=
af-96b66c058c20">=20
<div>
 You=E2=80=99ll also hear an interview with Dr. Ayesha Khanna on how contex=
tual intelligence is key to smarter CX.=20
<br>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkgsdg52ca2ee4-df49-4547-99e5-481ba1c92cc5">=20
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<td style=3D"border-top-left-radius: 16px; border-top-right-radius: 16px; b=
order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
d: #FFFFFF;">=20
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cellpadding=3D"0">=20
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<table role=3D"presentation" width=3D"570" style=3D"width:570px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"CS-2" mktoname=3D"Module">=20
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<td style=3D" padding: 5px 0 15px 0; font-size: 16px; color: #11110D; line-=
height: 23.2px;" class=3D"mpad mktoText" id=3D"skgodkd30897704-32a2-4f0b-b3=
86-3ae12ed00be9">=20
<div>=20
<span style=3D"font-family: arial, helvetica, sans-serif;">Can=E2=80=99t ma=
ke it?<em> </em><strong>Still&nbsp;<a href=3D
"https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGfn-TsaG0_W8XH04GeetLVmkmT6aN90=
l4FT0ftIe4Y_jLPhKqvWjQH29lr_5kch-4RhBxdoZ8=3D" target=3D"_blank" style=3D"t=
ext-decoration: underline; color: #000000;"
>register now</a> to get the full recording.</strong></span>=20
</div></td>=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModul=
e t98" id=3D"slkaselk71eb230e-32c3-4d49-aa90-70f07a547848">=20
<tbody>=20
<tr>=20
<td style=3D"background: #FFFFFF; border-top-left-radius: 16px; border-top-=
right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
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<table role=3D"presentation" width=3D"600" style=3D"width:600px;" border=3D=
"0" align=3D"center" cellpadding=3D"0" cellspacing=3D"0" class=3D"t100" id=
=3D"dv1">=20
<tbody>=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" class=3D"t100">=20
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellpadding=3D"0" =
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<table role=3D"presentation" width=3D"100%" border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0">=20
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<td style=3D"border-top:1px solid #CCCCCC;font-size: 0; line-height: 1px; h=
eight: 1px;">&nbsp;</td>=20
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enter" cellpadding=3D"0" cellspacing=3D"0" class=3D"mktoModule t98" id=3D"s=
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right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
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Gifari Industries - BD Cyber Security Team