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Envelope-to: emma@oaksviewic.com
Delivery-date: Mon, 02 Dec 2024 19:54:35 +0300
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Date: Mon, 02 Dec 2024 16:53:49 +0000 (UTC)
From: BrightTALK <monday.reply@brighttalk.com>
Mime-Version: 1.0
Message-ID: <fDrMB9dcTgG4tg2zTbtj7w@geopod-ismtpd-12>
Subject: Weekly update: Unlocking Service Desk Potential through AI and
 Automation
To: Emma@oaksviewic.com

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						<td align=3D"left" style=3D"padding: 8px 0px 8px 0px; vertical-align:=
 middle; font-size: 11px; color: #4F4F4F">Hi Emma,<br />
						Here is what to look out for on BrightTALK this week.</td>
						
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				</tbody>
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<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"=
 style=3D"line-height: 1.2em; font-family: 'Helvetica Neue', Helvetica, Ari=
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FFFF; margin-top: 5px; margin-bottom: 5px;" width=3D"650">
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"0" style=3D"padding: 10px 20px;" width=3D"650">
							<tbody>
								<tr>
									<td style=3D"padding-top: 10px; font-family: Arial,Helvetica,sans-=
serif; font-size: 12px;">
									<table>
										<tbody>
											<tr>
												<td><table border=3D"0" cellspacing=
=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 1px 0;"><tbody><t=
r><td width=3D"100" height=3D"4" style=3D"mso-line-height-rule:exactly; lin=
e-height:20px;"><p> </p></td></tr></tbody></table><br><table border=3D"0" c=
ellspacing=3D"0" cellpadding=3D"0" width=3D"100%" align=3D"center" style=3D=
"line-height: 1.2em; font-family: Helvetica Neue, Helvetica, Arial, sans-se=
rif; border-spacing: 0px; font-size: 100%; background-color: #FFFFFF; borde=
r-bottom: 1px solid #ccc; margin-top: 0; margin-bottom: 20px; padding: 18px=
 0px 18px 0px; border-collapse: separate; dispay: block"><tbody><tr><td ali=
gn=3D"center" style=3D"font-size: 20px; color: #4F4F4F">From the IT Service=
 Management community</td></tr></tbody></table><table border=3D"0" cellspac=
ing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbod=
y><tr><td width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetic=
a,sans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/c=
lick?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbsKCRK-2BXro5z=
ep-2B2PCdnaGn0GG20hx-2BQrQnnU-2FdhwFAnfVcbqCd-2BZWI2ZAIKQOnOY4SeJZa-2BNynlP=
pYKzQbT2klBrMQyWX8RYdYsQXdOqOJjpOK8dljPr-2BseORwgQ0g5UThomH1b8f4l8n7ch6ryZf=
auqssMCX0GIx-2BF5U4ieI9Y6XA3BNQo1ociOALzDPoC7-2F-2B5I-2Bvjmb5XcFFDPCbYRjMmR=
UN_ysYAT3V0AOk0F-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-2FNuCD=
FMVLIOmIYjtLV4dvSesZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-2B6FJm=
zCsRBrOxvg0-2B4fdanOKZm67qMS6Mzg9aNJf-2FYmZ-2F-2B7wcR-2FVJ5VswiRg-2BiQsEJZx=
38FUaXJBqvseIS-2FZWK4tQrUH-2BmvdwddV27dRWeo6G2lRbYKykwfMh6BMXKyrdw-2FJU0Ddo=
PcWfP9IA1ClsQuviA9lrfzfJu-2BpVpeLdJi-2FoGn0Bl6Nq1v9lF0ookCP9LwSSv2qQv8QooXg=
-3D-3D" data-linktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;hei=
ght:75px;width:100px" src=3D"https://www.brighttalk.com/cdn/ams/california/=
images/communication/623589/image_1015539.png?width=3D100" alt=3D"Unlocking=
 Service Desk Potential through AI and Automation"/></a></td><td width=3D"4=
90" valign=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,s=
ans-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/clic=
k?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbsKCRK-2BXro5zep-=
2B2PCdnaGn0GG20hx-2BQrQnnU-2FdhwFAnfVcbqCd-2BZWI2ZAIKQOnOY4SeJZa-2BNynlPpYK=
zQbT2klBrMQyWX8RYdYsQXdOqOJjpOK8dljPr-2BseORwgQ0g5UThomH1b8f4l8n7ch6ryZfauq=
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ysYAT3V0AOk0F-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-2FNuCDFMV=
LIOmIYjtLV4dvSesZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-2B6FJmzCs=
RBrOxvg9-2BRkyCgCvRibBDCDN2X-2FjXqGaWfaJwfFKfN0MTQR3VcBtFE94v40J9PMoZ3zDXnb=
VwqaXOHkHIM-2Fk4bSQb-2FmqMRAMEJTHcdiS-2BVqz2HWPgfqdNp6bcZT1-2FZPzTdHGuGqF1l=
IQWOGHzhcmVMWFlxILjugcAUZeMg7kky8ygjWpemPuIr4xGgpJh9-2BzMpyI8p7A-3D-3D" sty=
le=3D"color: #227700; text-decoration: none !important" data-linktype=3D"ti=
tle"><span style=3D"font-size: 16px">Unlocking Service Desk Potential throu=
gh AI and Automation</span></a><br/>David Bullivant, Director of Sales and =
Business Development, Sunrise Software<br><br><br>Nov 28 2024 |  80 mins</t=
d></tr></tbody></table><br/><br/><br/><table border=3D"0" cellspacing=3D"0"=
 cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td=
 width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetica,sans-se=
rif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=
=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuh7CssUcvDfvp-2B1qq2-=
2F9xyOY1Iu90l2bXqbNWLDZRh8p-2F3xXnLltN5473LCh35tBNCDaHeOe8E5sWqW9NSUXIW37-2=
BwYDCTbYDFxgmWv8PyWjvgtVT8rwicfmkJEG9qosdqifA59KIH-2BCIblwkv8bXo4MDQmSG5J9d=
3EMRmDMxKe8-2BWoHYIcVw0dQdKC0AxH6xOHhOrwK6MNqYOhbM0tB4NCUkQ_ysYAT3V0AOk0F-2=
Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-2FNuCDFMVLIOmIYjtLV4dvSe=
sZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-2B6FJmzCsRBrOxvg7AzNTw9c=
-2BqbHtyrXI8j1XGMyCYMLs5FQh-2Fa1r54zJJ2UmB0hGFl-2BJeGJRs0Qy2-2BxaTYLf-2F8lE=
rds6RY08ymBHK2VKB6fQSVKXu2sRliZD5Mvwm-2Fb8m70yL3UPUJf5-2FwK3E92JgnV2k-2FX67=
ad621mHUVnG3ehx8Jakdk4Yui5TSFZMlp0sYzMHmn5s6EbCDpSw-3D-3D" data-linktype=3D=
"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75px;width:100px" sr=
c=3D"https://www.brighttalk.com/cdn/ams/california/images/communication/628=
233/image_1008643.png?width=3D100" alt=3D"Cybersecurity Fundamentals: Build=
ing Strong Defenses from Network Observability"/></a></td><td width=3D"490"=
 valign=3D"top" style=3D"padding: 0 10px; font-family: Arial,Helvetica,sans=
-serif; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?u=
pn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbuh7CssUcvDfvp-2B1qq=
2-2F9xyOY1Iu90l2bXqbNWLDZRh8p-2F3xXnLltN5473LCh35tBNCDaHeOe8E5sWqW9NSUXIW37=
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9d3EMRmDMxKe8-2BWoHYIcVw0dQdKC0AxH6xOHhOrwK6MNqYOhbM0tB4NT3Ku_ysYAT3V0AOk0F=
-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-2FNuCDFMVLIOmIYjtLV4dv=
SesZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-2B6FJmzCsRBrOxvg-2BLsa=
a1HlHbiGbWK33HRQcWpF9vpJcIx7JK7TudjLH7WQQKPwbIXMwWPOaHVy0H-2FNDQvl-2FBb1HyG=
-2FI1Mf98S0LgTliytNPEzeJ9PU1jT9nDP2NcSr0F3DH91zbRk41341JavwgAw2KQB3Xg8trCW-=
2BR62mrq7BkvjUz3dzRAYzPP8ipWJoSG6ZOyu-2BJL-2FJpfZhQ-3D-3D" style=3D"color: =
#227700; text-decoration: none !important" data-linktype=3D"title"><span st=
yle=3D"font-size: 16px;-webkit-hyphens: auto;-moz-hyphens: auto;-ms-hyphens=
: auto;hyphens: auto;-ms-word-break: break-all;word-break: break-all;word-b=
reak: break-word;">Cybersecurity Fundamentals: Building Strong Defenses fro=
m Network Observability</span></a><br/>Irvin Guerra, Solutions Marketing Ma=
nager and Javier Inclan, Senior Technical Product Marketing Manager<br><br>=
Nov 25 2024 |  25 mins</td></tr></tbody></table><br/><br/><br/><table borde=
r=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"left" style=3D"padding=
: 10px 0;"><tbody><tr><td width=3D"100" valign=3D"top" style=3D"font-family=
: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://links.bri=
ghttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rF=
dMbuV77kqfCsT8YFdRAu9CYZnnj-2B1V8JBnCrG99llmBMJ31Q5SPcXj5uyJ6FaKv-2BUeSsF9B=
ABg-2B1CMbrxYktAviR1mBAJCyS33gpkgaumkS5m7kngRsxwVquZc-2FQp1o0GCve8ltSj4i025=
hC2sGXBG-2F9sDYcNfLkxcQoB7v24o3uSAlYMK843EhEkjYfe6QkKje3Pjm0Q2qSUwtnsiAMdSE=
-2BnR0im_ysYAT3V0AOk0F-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-=
2FNuCDFMVLIOmIYjtLV4dvSesZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-=
2B6FJmzCsRBrOxvg0n6qb7d3zdLqAqsCAzMHOgS4GfvEugItkyLloWsAVFaTw0DJoU2g2o2oe5j=
-2BO3SCK-2FaCct5gs2Z6pMXq-2BYT3qgeNFqrO3O1cebkGmikK0LXM3jYXkfywTc9U85XDNh0u=
F9Fl2OXeY4hr8plVnfCVInr54JSbyV-2BfAvlE1TrA-2F61rtBIXu3qGpVZGsN9krxvEg-3D-3D=
" data-linktype=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75=
px;width:100px" src=3D"https://www.brighttalk.com/cdn/ams/ireland/images/co=
mmunication/627283/image_1014503.jpg?width=3D100" alt=3D"Govern: Establishi=
ng Accountability and Compliance for Long-Term Cybersecurity Success"/></a>=
</td><td width=3D"490" valign=3D"top" style=3D"padding: 0 10px; font-family=
: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=3D"http://links.bri=
ghttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rF=
dMbuV77kqfCsT8YFdRAu9CYZnnj-2B1V8JBnCrG99llmBMJ31Q5SPcXj5uyJ6FaKv-2BUeSsF9B=
ABg-2B1CMbrxYktAviR1mBAJCyS33gpkgaumkS5m7kngRsxwVquZc-2FQp1o0GCve8ltSj4i025=
hC2sGXBG-2F9sDYcNfLkxcQoB7v24o3uSAlYMK843EhEkjYfe6QkKje3Pjm0Q2qSUwtnsiAMdSE=
-2Bn7Zc__ysYAT3V0AOk0F-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-=
2FNuCDFMVLIOmIYjtLV4dvSesZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-=
2B6FJmzCsRBrOxvg-2FTtGfmgJSlrzPMM9QLXIRwd-2BIFZL-2BlEyhBT1YaEdTBdrWm0d44FwW=
qjQiFIUFdI2ZxeNak41rIHPOrFlpfeuX8LALOILCW-2BcULZtY5zBGajxerQ-2FVs5MrEl7lP7L=
MP1E66NQ-2FiAcmg4XMYGs1Q-2BS39xMdDrdjmBnTqm17ofyVyCXQ9q5pRthJQBjpHWiL8jJw-3=
D-3D" style=3D"color: #227700; text-decoration: none !important" data-linkt=
ype=3D"title"><span style=3D"font-size: 16px;-webkit-hyphens: auto;-moz-hyp=
hens: auto;-ms-hyphens: auto;hyphens: auto;-ms-word-break: break-all;word-b=
reak: break-all;word-break: break-word;">Govern: Establishing Accountabilit=
y and Compliance for Long-Term Cybersecurity Success</span></a><br/>Ari San=
tiago, CEO, & Matt Tomlinson, VP of Sales<br><br>Nov 21 2024 |  51 mins</td=
></tr></tbody></table><br/><br/><br/><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td =
width=3D"100" valign=3D"top" style=3D"font-family: Arial,Helvetica,sans-ser=
if; font-size: 12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=
=3Du001.MfOm4j6cWZ-2FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbvIvZ3df7MiF7HZSLYjG3f=
IC-2FOdf8QHHQJa27AGnzyVCvLjpRlA69Y4iUhrhGrOMqBf46HRclWmm6amj9hFxk1qbAk0-2FR=
1-2FucO8sA-2FryaSLBGLby61Wh93Trj85eOL52ss2Wk1f9M9T3NLaSDzciaUbkLu5RiRMXJuOq=
4TxQ-2B-2FiU7oBHlr7wFFUbMIK8OZwv7lJWJnvUQn6FhOotF2PgBk1OpCl_ysYAT3V0AOk0F-2=
Fq1g0MasDUfVjGH7zRBLVn71jIOZpmAUFbV0lBHoXacdQouwVx-2FNuCDFMVLIOmIYjtLV4dvSe=
sZG2onOeRlwwI38OeI73kxFAHXUjBGzeYIeMmRj7W-2FLeYjuI-2B6FJmzCsRBrOxvg4-2Be2Aw=
HmfOTqKCwfqakGBkN-2B3MSdDZAUX3WSndw0Iq3yFsfcsl2lvkWC0vBUtGhitNEewWo3sJmlOpu=
VsDkI-2BtmIuS0L75kC-2Bt2pR7bTM2fQUZZzuQVHbOajuTQto57CDB5FO-2BiRx648Kcd7oAPD=
U2-2B3Q72YSkO-2Fu9PqmtoN89rz6ie-2B-2FVBjBM-2F8JaKnu0b3A-3D-3D" data-linktyp=
e=3D"thumb"><img style=3D"border: 1px solid #CCCCCC;height:75px;width:100px=
" src=3D"https://www.brighttalk.com/cdn/ams/california/images/communication=
/628301/image_1008786.png?width=3D100" alt=3D"Evaluaci=F3n de Riesgo de Cib=
erseguridad"/></a></td><td width=3D"490" valign=3D"top" style=3D"padding: 0=
 10px; font-family: Arial,Helvetica,sans-serif; font-size: 12px;"><a href=
=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2FQp-2FeUn5X=
Dz9Lcs2f7rN6LJtpU9rFdMbvIvZ3df7MiF7HZSLYjG3fIC-2FOdf8QHHQJa27AGnzyVCvLjpRlA=
69Y4iUhrhGrOMqBf46HRclWmm6amj9hFxk1qbAk0-2FR1-2FucO8sA-2FryaSLBGLby61Wh93Tr=
j85eOL52ss2Wk1f9M9T3NLaSDzciaUbkLu5RiRMXJuOq4TxQ-2B-2FiU7oBHlr7wFFUbMIK8OZw=
v7lJWJnvUQn6FhOotF2PgBk10hFT_ysYAT3V0AOk0F-2Fq1g0MasDUfVjGH7zRBLVn71jIOZpmA=
UFbV0lBHoXacdQouwVx-2FNuCDFMVLIOmIYjtLV4dvSesZG2onOeRlwwI38OeI73kxFAHXUjBGz=
eYIeMmRj7W-2FLeYjuI-2B6FJmzCsRBrOxvg36cYX7RjhGF-2Faeo7V1bRIYo2Z4WsU5SU8iMre=
ikWj2qT0RX2-2FmKeWy3dWKF4gD7NcYWjin0y4vcH3smx9jDdnxf6vcunjctjyJfXIdu1wdpXWr=
3STOVA8Q4S251EDTsiFrS7CpYuOyt2tOcBD9bdiT9LGQFdlRYnzi2P-2FhreieOHxGKAXglI9hg=
jyUsOsYsWw-3D-3D" style=3D"color: #227700; text-decoration: none !important=
" data-linktype=3D"title"><span style=3D"font-size: 16px">Evaluaci=F3n de R=
iesgo de Ciberseguridad</span></a><br/>Victor Neves, Field Director Iberia,=
 SecurityScorecard<br><br><br>Nov 21 2024 |  104 mins</td></tr></tbody></ta=
ble><br/><br/><br/><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td width=3D"100" vali=
gn=3D"top" style=3D"font-family: Arial,Helvetica,sans-serif; font-size: 12p=
x;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cWZ-2=
FQp-2FeUn5XDz9Lcs2f7rN6LJtpU9rFdMbs2fYczB0j-2BY6yRD8ylKlGNroFEMpU22KwASHvw5=
oL3W9Sjd8h7fwE-2FoPwNU-2BJGqGTpZTGn5EzUYVBjvMRLKx6KzWjE8cwsF85dofvJBmE-2BaD=
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le=3D"padding: 0 10px; font-family: Arial,Helvetica,sans-serif; font-size: =
12px;"><a href=3D"http://links.brighttalk.com/ls/click?upn=3Du001.MfOm4j6cW=
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hyphens: auto;-ms-word-break: break-all;word-break: break-all;word-break: b=
reak-word;">Visio Tips and Tricks - Part 6 Using Our Visio Utilities and Co=
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></tr></tbody></table><br/><br/><br/><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"left" style=3D"padding: 10px 0;"><tbody><tr><td =
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iQdPTBqy7nqVzQ-3D-3D" style=3D"color: #227700; text-decoration: none !impor=
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s: auto;-moz-hyphens: auto;-ms-hyphens: auto;hyphens: auto;-ms-word-break: =
break-all;word-break: break-all;word-break: break-word;">Navigating the Web=
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nd Intelligence</span></a><br/>Abdul Abufilat, Rodney Snyder ( National Sec=
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br/><br/></td>
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Gifari Industries - BD Cyber Security Team