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Envelope-to: lucy@adeyotconsult.com
Delivery-date: Tue, 09 Dec 2025 12:46:40 -0500
Date: Tue, 9 Dec 2025 11:44:07 -0600 (CST)
From: Zendesk Team <team@zendesk.com>
Reply-To: team@zendesk.com
To: lucy@adeyotconsult.com
Message-ID: <433764958.579847748.1765302247110@abmktmail-batch1h.marketo.org>
Subject: Ready for 2026? Key CX trends to guide your strategy
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pyPiNGTSfQGie3vvXamdZ7t4NlsByv

Your 2026 CX roadmap is here
In 2025, we saw the adoption, and acceleration, of AI agents, copilots, and=
 personal assistants. In 2026, AI takes the next leap forward.=20

Our new 2026 CX Trends research found that organizations with advanced AI m=
aturity are connecting CX across every data point and touchpoint to unleash=
 the power of contextual intelligence.

In our new report, you=E2=80=99ll uncover:
How CX organizations are finally delivering on the promise of personalizati=
on with memory-rich AI

=C2=A0 =C2=A0

Why consumers now expect instant resolutions, and the high cost of inaction

=C2=A0 =C2=A0

What multimodal support looks like, and why 76% of customers said they=E2=
=80=99d switch brands for it

=C2=A0 =C2=A0

How CX leaders and admins access to new, AI-based metrics with promptable a=
nalytics

=C2=A0 =C2=A0

Why consumer demand for AI transparency has spiked 63% from just last year
Now is the time to act.
Download the report to dig deeper into the insights and capitalize on these=
 emerging trends.
Get the report <https://team.zendesk.com/ODE5LVJSUS0wNjAAAAGeoy9OwG9FZiTMUS=
2bJSvizqZ-AOK8x_WrkVW8Il4HZlw8n3G8vgC8of9POvlR-FnLPIWBtoM=3D>
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 Your 2026 CX roadmap is here=20
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<div>
 In 2025, we saw the adoption, and acceleration, of AI agents, copilots, an=
d personal assistants. In 2026, AI takes the next leap forward.=20
<br>=20
<br>Our new 2026 CX Trends research found that organizations with advanced =
AI maturity are=20
<strong>connecting CX across every data point and touchpoint</strong> to un=
leash the power of contextual intelligence.=20
<br>=20
<br>In our new report, you=E2=80=99ll uncover:=20
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
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gin-left: auto; margin-right: auto;"></td>=20
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;"></td>=20
<td style=3D"text-align: left;">How CX organizations are finally delivering=
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;"></td>=20
<td style=3D"text-align: left;">Why consumers now expect instant resolution=
s, and the high cost of inaction</td>=20
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<div>=20
<table width=3D"600" height=3D"60" style=3D"border: 0px dashed #bbbbbb; col=
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<td style=3D"text-align: left;">What multimodal support looks like, and why=
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headlines" id=3D"kdjg56h3c262612a-85fc-43d0-b758-79b3cdaa35d4">=20
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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e t98" id=3D"slkgsdgbb25205f-a256-4a00-9876-17799902ff8a">=20
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<div>
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e emerging trends.=20
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<table role=3D"presentation" style=3D"width:650px; border-rad" width=3D"650=
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order-bottom-left-radius: 16px; border-bottom-right-radius: 16px; backgroun=
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<table role=3D"presentation" style=3D"width:650px;" width=3D"650" border=3D=
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right-radius: 16px; border-bottom-left-radius: 16px; border-bottom-right-ra=
dius: 16px;">=20
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cellpadding=3D"0">=20
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Gifari Industries - BD Cyber Security Team